Customer Service Sales Representative

Monique Calero

Pasadena, CA

*******.********@*****.*** - 626-***-****

WORK EXPERIENCE

Director of Marketing & Customer Relations

Infinite Aqua Solutions LLC - Torrance, CA - September 2012 to Present

Responsibilities

-Head all internet advertising and promotion duties.

-Handle invoices and purchase orders with customers and vendors.

-Support in all administrative tasks as well as maintenance of scheduling and appointments.

Skills Used

Quick books, Customer Service, Time Management, Scheduling, Leadership.

Home Entertainment Marketing Paid Intern

20th Century Fox - Los Angeles, CA - June 2013 to August 2013

Responsibilities

-Manage and review new release and home entertainment decks.

-Support marketing team with creative work orders and operations related to film and television promotion.

-Contribute marketing recommendations for new releases in correspondence with retailers Best Buy, Target,

Wal-Mart, Amazon etc.

Skills Used

PowerPoint, Excel, Microsoft Office, Team Work, Office support, Time Management

Mun2 Programming & Development Intern

NBC Universal - Studio City, CA - September 2012 to December 2012

Responsibilities

-Evaluated pitch treatments and script coverage

-Maintained programming books and development trackers

-Accessed rough cuts of current programming for errors before air

Account Executive

CityGrid Media - West Hollywood, CA - April 2011 to September 2011

Responsibilities

-Prospected new business for the #1 mobile dining application UrbanSpoon

-Managed, maintained, and developed existing advertising campaigns

-Prepared complete advertising proposals

Skills Used

Salesforce

Media Consultant

SuperMedia - Ontario, CA - September 2010 to April 2011

Responsibilities

-Prospected/cold called to source new leads, and partnered with outside sales colleagues to develop leads

-Managed advertising campaigns for clients on Yahoo, Google and MSN and PPC services

-Designed artwork, logos, print and online ads

Sales Representative

T-Mobile - Arcadia, CA - August 2007 to September 2010

Responsibilities

-Consistently exceeded monthly sales, often hitting 200% to quota

-Handled deposits, inventory and merchandising rollouts as active key holder/ manger on duty

-Provided above and beyond customer service, consistently scored above 95% on customer experience

surveys

Skills Used

SAP, Tech Knowledgable

EDUCATION

MA in Communications

California State University - Los Angeles, CA

2012 to 2014

BA in Film, Television and Media Studies

California State University - Los Angeles, CA

2005 to 2009

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