Technician Maintenance

Noel Barcellos

**** * **** ****** #** Davie, FL 561-***-**** *************@*****.***

OBJECTIVE: Obtain a postion working as a Computer Technician

AREAS OF TECHNICAL EXPERTISE

Computer Skills YouTube, Google + (cloud media

• In-depth knowledge of PC/Maintenance. storage, social network)

• Word, Excel, Power Point, Access, and Electronic Skills

• PC, Mac, Linux Operating Systems

Outlook, Power Point, Front Page,

• DMM, Oscilloscopes, Power Supplies,

Publisher

• Windows 95, 98, 4.0 NT, 2000, ME, XP, Logic Probes, RF Generators,

Vista, 7, MCE 2006, Tablet PC Edition, Semiconductor Testers, and Curve

Tracers

Mac Operating Systems and up to date

• Computer Hardware, Networking and

with Windows 8

• Google cloud services such as Drive, Server Equipment

Gmail, Maps, Play store, Wallet,

_

EDUCATION:

ITT Technical Institute

2013- Present : Bachelor of Science: Electronics and Communication Engineering Technology

2011- 2013 : Associate of Science: Computer and Electronics Engineering Technology

2003- 2007: Community College of the Air Force for Electronic Engineering – CCAF, WPAFB

EXPERIENCE

Control Communications Davie, FL

Field Repair/Install Tech November 2013 – Present

• Maintained, repaired, and updated all Broward County Fire/Police department MDT (in

vehicle toughbooks)

• Worked on and updated polices on Broward county Cisco firewall boxes

• Installed/repair/upgrade cabling in ceilings/walls/ground/vehicles that supported Broward

county local government and public services

• Repaired damaged company laptops along with country toughbooks (Fire and Police)

• Reimage machines with proper images when county needs a new machine or one

replaced

• Attached cable connectors on many various types of cabling (GPS, Antenna, Radio)

• Updated company wiki to reflect processes to maintain a reliable database of instructional

information

Silhouettone USA Doral, Florida

Electronic Repair Tech April 2012 – July 2013

• Responsible for repairing a range of technical commercial spa equipment

• Managed the inventory in warehouse that stocked parts needed for repairs, requested

inventory when low or reaches threshold.

• Soley responsible for incorporationg a free open source digital ticketing system to

4800 S Pine Island #63 Davie, FL 561-***-**** *************@*****.***

Noel Barcellos

4800 S Pine Island #63 Davie, FL 561-***-**** *************@*****.***

manage all the tickets in and out of the Miami company saving thosands on paper costs.

Incorporated a system using cloud services (Box + YouTube) to solve an issue with

•

different DVD region incompadiblities.

Independent IT/Hardware Consultant/Technician June 2009 – April 2012

• Provide over the phone IT and or electronic hardware setup/upgrade advice

• Maintains up to date with latest technology due to unlimited support ability

• Responsible for maintaining quality relationship with clients over an extended time

• Involved in upgrading large scale networks and computer systems

• Provide technical support to extremely wide range of electronic devices

• Implement/Support solutions for business entities and personal use involving cloud

services ranging but not limited to Box, Copy, Google services, Ubuntu One, Skydrive

and Dropbox

• Solve complex problems in minimal time all while keeping solutions elegant and

sophisticated

Greenburg Traurig Doral, Florida

Helpdesk Technician - Call Center April 2007 - May 2009

• Responsible for providing helpdesk support spanning 30 offices around the world

supporting 5000+ clients

• Provided personal computer support to lawyers in locations other than the office. (At

home, hotel, airport, or local remote location)

• Responsible for keeping a continual record of troubleshooting issues and steps using the

ITSM ticketing system

• Replaces system hardware/components--performs software upgrades

• Involved in projects to help better the training system by documenting installation and

troubleshooting procedures on a local database for all technicians to access

United States Air Force

Call Center/Data Switch March 2003 - March 2007

• Voice Network/Data Systems Technician for United States Air Force

• Responsible for providing helpdesk support for 25K customers including 88 Air Base

Wing and 100+ base/tenant units

• Replaces system hardware components/software upgrades/

• Maintained $15M in telecommunications systems including two digital/four remote

switching centers/digital transmission facilities

• Maintenance on ancillary power equipment such as rectifiers, inverters, and gel cell

battery banks

• Completes scheduled/unscheduled maintenance--using specialized tools/test equipment

• Installs, maintains, and programs analog and electronic key telephone systems, telephone

subsets, voice mail, Voice over Internet Protocol, video teleconferencing (VTC), and

automated call distribution systems

4800 S Pine Island #63 Davie, FL 561-***-**** *************@*****.***

Noel Barcellos

4800 S Pine Island #63 Davie, FL 561-***-**** *************@*****.***

4800 S Pine Island #63 Davie, FL 561-***-**** *************@*****.***

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