IT Manager

Rizwan Ahmed Khan

H. **** Block-* F.B.Area, Karachi, Pakistan

Mobile: +92-346-***-****

Email: **********@****.***

Professional Summary:

. Over four year experience in Networking and two year experience with

CRM System

. Experience in Cisco Technologies like router, switch, PIX Firewall

. Experience in Server technologies like Active Directory, IIS, ISA,

Storage, DHCP, DNS, FTP & SMTP

. Experience in Desktop technologies like Windows xp, vista, 7 & 8

. Experience working across various CRM implementations & Customization

covering Salesforce, Zoho CRM & Vtiger

. Proficiency in CRM Administrative tasks like creating Profiles, Roles,

Users, Page Layouts, Email Services, Approvals, Workflows, Reports,

Dashboards, Tasks and Events

. Extensive experience in designing Custom Formula Fields, Field

Dependencies, Work Flows, and Email generation according to

application requirements

. Experience in Linux system like Red hat, CentOS, Fedora, Opensuse

. Experience in web technologies like HTML, ASP & JavaScript

. Experience in databases such as SQL Server & MySQL

. Excellent communication and inter-personal skills, accustomed to

working in both large and small team environments.

Employment History:

IT Manager at 2020 Connection, Spokane WA

From October/2013 till now

Job Roles: Technical Support.

Building Custom CRM and integrating with Other Applications and

Phone System.

API Integrations between application, Web Phone System, and

Payment Processing.

Designing Application Interface, Workflow and Automation.

Manage application testing process, which includes devising test

plans, creating test cases, establishing protocols and

appropriate testing environments and coordinating actual

application testing.

Troubleshooting of the Network, Servers, PBX, and End user

Devices.

Performance monitoring and administrating firewalls, routers,

switches, VPN, application and database.

Logging and tracking identified system problems through

resolution.

Network Engineer at Al-Abbas Fabrics, Karachi

From July/2013 till October/2013

Job Roles: Prepare system security planning, developing and implementing

security policies and routing policies across multiple platform.

Provide high level support in the area of security firewall,

access to the system, basic design, problem resolution, load

balancing and intrusion detection.

Performance monitoring and administrating firewalls, routers,

switches, internet and proxy servers, mail servers, VPN servers,

application and database servers, FTP and DB servers security

logs and system log analysis.

Periodically conduct network system security vulnerability and

penetration analysis and risk assessments and making

recommendation remedy the situations.

Maintain backup and recovery procedures of network and security

configurations.

Installation, management and of LAN, manage LAN performance and

maintains LAN security.

Salesforce Administrator at NX3 Corp, Karachi

From October/2012 till July/2013

Job Roles: Daily administration and support of CASES' Salesforce database

including but not limited to managing multiple user setup,

profiles and roles, customization of objects, fields, record

types, page layouts and validations.

Working with management, strategic planning & analysis staff and

end-users to create and manage complex workflow rules, data

validation, and triggers.

Develop and create customized reports and dashboards.

Manage the software testing process, which includes devising

test plans, creating test cases, establishing protocols and

appropriate testing environments and coordinating actual

software testing.

Keeping abreast of new Salesforce features and functionality and

providing recommendations for process improvements.

Train new and existing users on how to use database

applications.

Keep application users informed about system functionality and

enhancements;

Provide application users with technical support.

Logging and tracking identified system problems through

resolution.

Creating and maintaining documentation on processes, policies,

application configuration and help related materials for users

as database applications are developed.

Assist programmer with the development of technical

documentation of existing and future applications.

System Support Engineer at Excel Transcription, Karachi

From October/2007 till September/2012

Job Roles: Installation and troubleshooting of all active components

of the company network, including network services, Provides end

users Support, schedule backups, Monitors ISA Server, Active

Directory and Manage Printers. Create user accounts and

maintains security levels. Monitoring Transcription System and

Data Management Activities include (Web enabled download and

uploading) and Bio-metric Attendance System.

Qualification:

Graduation: 2013 in B.Com from the University of Karachi, Karachi

Intermediate: 2007 in Computer Science from Gov. Degree College,

Hyderabad

Certifications:

Microsoft Certified Solution Associate (MCSA)

Server Administrator on Windows Server 2008

Microsoft Certification ID: 8399130

Microsoft Certified Technology Specialist (MCTS)

Windows server 2008 Active Directory, Configuration

Microsoft Certified Technology Specialist (MCTS)

Windows server 2008 Network Infrastructure, Configuration

Trainings:

Cisco Certified Network Associate (CCNA)

Onwire Education Karachi, Pakistan

Microsoft Certified Solution Associate (MCSA)

Onwire Education Karachi, Pakistan

Web Designing (WD)

Genetic Computer Center Hyderabad, Pakistan

Specialties: LAN/WAN Networking, Server Administration, ZOHO Creator.

Technical Skills:

. Windows/Linux

. Active Directory, ISA, VPN, Exchange 2010

. Network Load balancing and IP Addressing and Subnetting

. SQL and MySQL Database

. Installing and configuring Antivirus and Various Software

. Knowledge of HTML, Wordpress, Joomla, deluge scripting

. MS Office 2003/07/10 & Office 365

. Zoho Creator (App Building)

. Itduzzit API integrations

. Twilio Cloud Telephone System

Contact this candidate