Customer Service High School

Niesha Vines

**** ***** *** **** **** Bailey, North Carolina, 27807 Home: 252-***-****

************@*****.***

Professional Experience

Toys R US, Greenville, NC

Customer Service Associate, Nov 2013 –Aug 2014

• Resolved customers’ service and billing complaints by exchanging merchandise, refunding

money and adjusting bills.

• Interacted with customers to provide and process information in response to inquiries,

concerns and requests about products and services.

• Organized workflow to meet customer timeframes.

Vidant Health, Greenville, NC

Volunteer-Central Transport, Jan 2013 – Jun 2013

• Served as point of contact for all workers within the hospital units.

• Assumed responsibility for safe patient transport from point of pick -up to delivery to the

receiving department or discharge.

• Provided support services under the direction of medical professionals to meet patient care

needs/requirements in a timely manner.

North Carolina A & T Upward Bound, Greensboro, Nc

Science & Math Tutor Counselor, Jun 2012 – Jul 2012

• Provided private educational instruction to high school students to improve academic

performance, occupational skills, and to prepare for academic and occupational tests.

• Prepared lesson plans and learned modules for tutoring sessions according to students' needs

and goals.

• Organized tutoring environment to promote productivity and learning.

Piggly Wiggly, Bailey, Nc

Cashier, Jan 2009 – Jun 2010

• Received payments by cash, check, credit cards, vouchers, or automatic debits.

• Issued receipts, refunds, credits, or change due to customers.

• Greeted customers entering establishment.

Education

East Carolina University, Greenville, North Carolina

Bachelor of Science, Biology, June 2014

Southern Nash High School, BAILEY, nORTH cAROLINA

High School Diploma, June2010

Additional Skills

• Able to perform statistical analysis of research data for chemistry or biology.

• Ability to work independently or as a team player.

• Microsoft Word, Microsoft Power Point, Excel.

Contact this candidate