Customer Service High School

Nyema Coleman

Berkeley, CA

**************@*****.*** - 510-***-****

WORK EXPERIENCE

In Home Care Provider

All The Care You Need - Albany, CA - May 2014 to Present

Responsibilities

Duties varies depending on time of day I am needed.

Accomplishments

Remaining loyal and cheerful every day no matter hoe intense the task could be being humble is the most

important element for this job

Skills Used

Active listening, cleaning kitchen and bedroom,preparing meals, feeding fish, position patient comfortably in

bed, feeding patient meals, give patient medicine, put on and off patients oxygen machine and helps patient

with their suction machine.

MOBILE TEAM MEMBER

MARKET SOURCE - Chico, CA - October 2013 to November 2013

Responsibilities

CELL PHONES INVENTORY, PRINT COMPANY RECORDS AND RECORD DATA FOR DAILY SELLS,

SELL CELL PHONES FROM DIFFERENT COMPANIES SOLD AT TARGET.

Accomplishments

EVERYDAY I HELP SOMEONE UNDERSTAND HOW TO SOLVE A ISSUE THEY WERE HAVING WITH

THEIR CELL PHONE RATHER IT WAS TECHNICAL OR PHYSICAL. I ALSO HAD TO KNOWLEDGABLE

OF DIFFERENT PLANS DIFFERENT MOBILE CARRIERS HAVE FOR THEIR CUSTOMERS. SOMETIMES

I HAD TO ACTIVE OR TRADE IN CELL PHONES, IPADS, AND IPODS.

Skills Used

I HAD TO DEMONSTRATE VARIES OF SKILLS AT THIS JOB, BUT I THINK THE MOST IMPORTANT

SKILLS I USED WERE MY ABILITY TO COMMUNICATE AND RELATE TO THE CUSTOMER TO GET THEIR

INTEREST IN ACTIVATING A CELL PHONE OR TRY TO PITCH A CELL PHONE CASE OR HEADPHONES

TO ACCENT THEIR PHONES. I ALSO I HAD TO USE MY LISTENING SKILLS BECAUSE I HAD TO

UNDERSTAND WHAT EXACTLY THE CUSTOMER WAS LOOKING FOR AND WHAT KIND OF CELL

PHONE FIT BEST WITH WHO THEY WERE AS AN INDIVIDUAL.

Volunteered Mentor

CHICO EDUCATIONAL OPPORTUNITY PROGRAM - Chico, CA - 2011 to 2012

Organized, planned and coordinated workshops geared towards improving the retention rate for first year the

Equal Opportunity for Chico State program for Chico State students.

Organization:

WOMEN OF EXCELLENCE (W.O.E):

• Co-host the spring 12' Fashion show on campus.

• Volunteered at the brunch dedicated to educated and give confidence to teenage girls who are members of

the city of Chico's Boy's & Girl's club.

BLACK LEADERS ON CAMPUS (BLOC):

• Work with members to create educational events for Chico State students on and off campus.

Customer Service Assistant

Berkeley City Public Works - Berkeley, CA - June 2008 to August 2010

Keeping a neat office space, organizing,detailing, scheduling, keeping track of office records and supplies,

taking phone calls from Berkeley residents, communicating with different departments, taking notes during

staff meetings and reporting weekly process of office data, meet and greet walk-ins along side other typical

office duties.

Safe Sex Educator

Youth Advisory Board - 2008 to 2009

Arranged and performed presentations to inform high school students about safe sex.

EDUCATION

Bachelor in Communication Studies

CALIFORNIA STATE UNIVERSITY CHICO - Chico, CA

2010 to 2015

BERKELEY HIGH SCHOOL - Berkeley, CA

June 2010

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