Customer Service Information Technology

JOSH BRITTON

*** **** ********** ** • Bradford, PA 16701 • (412) 719 – 1626 • ***************@*****.***

EDUCATION

University of Pittsburgh Bradford, PA

Bachelor of Science; April 2010

Major: Sport and Recreation Management / Minor: Marketing

GPA: 3.39 / 4.0 Major GPA: 3.66 / 4.0

TECHNICAL SKILLS

Software: Microsoft Office 2007/2010, Citrix Presentation Server 4.5, Citrix XenApp 6, Citrix

StoreFront 2.5, Windows PowerShell 3, Microsoft SharePoint 2010, Microsoft Lync 2010,

Microsoft App-V

Operating Systems / Servers: Windows Vista, Windows 7, Windows Server 2003, Windows

Server 2008 R2

PROFESSIONAL EXPERIENCE

PPG Industries, Inc. Pittsburgh, PA

Systems Software Programmer I November 2013 - Present

• Citrix Administrator tasked with performing maintenance and support for multiple Citrix

server farms, server hosted applications, server operating systems, & software

deployment automation tools

• Assisted with Citrix Web interface upgrade from web interface 5.2 to Citrix StoreFront 2.5

• Completed Microsoft PowerShell for the IT Administrator Part 1 training course to develop

PowerShell expertise

Customer Service Analyst II October 2010 – November 2013

• Responsible for providing IT Service Desk services to PPG plant and office facilities

worldwide

• Service Desk Subject Matter Expert (SME) in both Messaging / Active Directory Services

and IT Security

• Trained and developed new service desk analysts in standard procedures, troubleshooting

methods, and customer service skills to ensure continuity of service to key customers

• Coordinated feedback to Tier 3 teams regarding roll out issues and user response to new

applications

Bradford Regional Medical Center Bradford, PA July 2009 – August 2010

Information Technician/Help Desk Attendant

● Responsible for running help desk software, troubleshooting, networking, and computer

imaging

● Maintained computer software and hardware on nursing and administrative

workstations throughout the Bradford Regional Medical Center

● Generated and maintained a running inventory of Information Technology supplies and

equipment

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