Project Manager
Resume:
ShareP
Trevor Tupper, PMP oint, i*,
Project Manager Windch
ill
Certifications: Global
Morrisville, NC 27560 dge
*********@*****.*** P
Networ
Professional Summary k
Analyst
Highly skilled Project Manager with more than and
16 years experience working in cross-functional Data
environments across global teams. Experienced Commu
liaison between customer technical support with nication
achievements of ensuring excellence of service Engine
and driving improvement s to process with er
customer interaction. Exceptional written and CompTIA Network+
oral communication skills. Hands-on experience Project Management Professional
leading and assisting problem and project (2008)
management. Proven leader with ability to LSS Yellow Belt
coordinate multiple teams and client efforts to
ensure success and client satisfaction. Professional Experience
Cost Project Manger
• Manageme April 2012 –
Customer
nt August 2014
Single
Lenovo, Morrisville NC
Point of
• • Communicate product transition data to
Contact PMP
• Advanced Certified internal customers
• • Analyze industry trends to drive
MS Excel Critical
skills Thinking improvements through cost
• Customer • Work as a cross-functional team member
Escalation representing product cost
• Create schedules for dependencies in
Technical Skills / Certifications
cost budget creation
Network / Operating Systems Cisco • Ensure excellence is met within this
and Nortel Networking equipment, Windows, schedule
Linux, DOS • Create budgets for products in concept
Applications: MS phase through plan exit
Excel, • Lead activities aimed at driving strategic
MS cost initiatives post-product launch
Word, • Analyze product costs month-to-month
MS to ensure expected increases and
PowerP decreases are realized
oint,
MS Planning Project Manager
Outloo May 2008 –
k, MS April 2012
Lenovo, Morrisville NC Technical Support Engineer
• Core Team Member of the Product May 2000 –
May 2006
Offering Delivery Team (ODT)
Nortel Networks, Durham NC
• Coordinate PCRs and ensure their
• Day-to-day first/second level support for
execution
Nortel corporate infrastructure
• Owner of the Product’s Plan of Record
• Resolved customer technical issues via
(POR), configurations and configuration
phone support, remote troubleshooting,
rules
and proactive network monitoring
• Manage consistency among PORs,
• Managed customer escalations
Announcement Letters and downstream
groups
Engineer II
• Manage Product announcement process
May 1997 –
and release per the Smart Launch
May 2000
Timeline
MCI, Cary NC
• Coordinate product Concept Kick-off,
• Proactively monitored, ticketed, and
following IOD process
resolved alarms on optical backbone
• Monitor new technologies appropriate
equipment
for ThinkPad notebooks and recommend
• Responsible for reporting, ticketing
technology intercepts
troubleshooting, and resolving hardware
• Assist ODT Leader in conducting
problems
weekly ODT call
Education
Service Quality and Metrics, Special Projects
May 2006 –
State University of New York, Institute of
May 2008
Technology at Utica/Rome
Nortel Networks, Durham NC
Bachelor of Science in Electrical Engineering
• Service Quality and Metrics Prime
Technology
coordinating technical issues and
Minor in Mathematics
customer needs
Graduated May 1997
• Single point of contact between
Deans List: 3 Semesters of 4
customer and operations
• Participated in projects involving
State University of New York, College of
business development and improvement
Technology at Canton
of processes.
Associates in Applied Science in Electrical
• Produce daily service reviews, Root Engineering Technology
Cause Analysis (RCAs), and ad-hoc Graduated May 1995
projects Deans List: 3 Semesters of 4
• Ensure operational SLAs were met via
metric reporting and performance
analysis Personal Interests
• Identified network trends and process
deviations, provided corrective actions • Leader of Girl Scout Troop 362
• Received and acted on customer and November
internal escalations 2013 – Present
• Provided customer satisfaction and gap • Financial Board member of Alston
analysis to customer and internal Ridge Elementary PTA July
personnel 2014 – Present
• Comic books and sequential art fan
• Microbrew enthusiast
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