Computer Operator IV
Resume:
Tammy Lynn Walker
Durham NC **704
Home: 919-***-**** / Cell: 919-***-****
********@*****.***
SUMMARY
Highly organized and motivated individual with over 15 years of experience maintaining client/server and
mainframe environments in large datacenters. Extensive knowledge and experience in developing
policies and procedures for Data Center Operations, Backup/Disaster Recovery, and supply inventory. I
am looking for a position that will utilize my current knowledge and experience while allowing me to
gain more in the field of Information Technology.
TECHNOLOGY SKILLS
• Install, upgrade, and configure Windows XP & Windows 7
• Hands on installation and use of Dell and HP printers which includes continuous form and
specialized form enterprise volume models
• Utilize and maintain multiple versions of UNIX/Linux
• Experience with IBM Mainframe Command Operations console/ upgrading and monitoring
• Experience with Remedy Ticket system
• Experience with Supercomputing/ HPC/ HPS technology
• Able to install, upgrade, and configure Lotus Notes
• Experience with Disaster Recovery/Backup
• Experience with Windows 2003/ 2008 Servers
• Experience with Lotus Notes
• Experience with Office 365
EXPERIENCE
COMPUTER OPERATOR IV 10/99-PRESENT
US EPA (United States Environmental Protection Agency) Research Triangle Park, NC
Assist in monitoring computer operations for the NCC (EPA National Computer Center). Responsibilities
include: maintaining the IBM mainframe, HPC (NESC), the BES (Blackberry) server, Lotus Notes
(Email), WebEOC, FDMS (Federal Docket Management System), SAN Management Console, NT, and
UNIX platforms; assisting user groups such as Data Management and IBM systems, with nightly
backups; data set restoration; and troubleshooting. Perform duties in the NCC print room, such as minor
printer maintenance and print distribution. Maintain the SOP (Standard Operating Procedures) manual
for Operations and DPSS (Data Processing Support Services). Process print for mailing (Express mail,
Federal Express, UPS, and regular mail), order supplies for the department, process foreign tapes, receive
and send U-mail and E-mail to customers as needed, process billing of foreign tapes, and answer phones.
Along with working as a Computer Operator, I also work in the DSS (Distributed Systems Support)
group. Some of the duties are maintaining Jump Box software updates, maintaining Jump Box accesses,
process CSIRC Vulnerability Alerts, and write firewall rules for systems as needed. I have been working
in this group from 3/2012-Present.
All of these duties have been performed under different EPA contractors: SAIC (Science Applications
International Corporation), CSC (Computer Sciences Corporation), OAO Technology Solutions, Inc., and
Lockheed Martin.
ADMINISTRATION SPECIALIST 3/97-10/99
Lockheed Martin Research Triangle Park, NC
Responsible for taking care of each customers need to the best of my abilities. Process print for mailing
(courier, Express mail, Federal Express, UPS, WIC, and regular mail), prepare and give Shift turnover,
process Micrographics (microfiche and tapes), order supplies for the department, process foreign tapes,
receive and send U-mail and E-mail to customers as needed, process billing of Micrographics and foreign
tapes, work on Slot Management, and answer phones.
EDUCATION
MyComputerCareer.com – Raleigh Feb-Sept 2011
IT ProCareer Program
Mentoring in the Lotus Notes/ Blackberry Group 2007-2010
Course taken at IBM Learning Services:
S/390 Parallel Sysplex Operation and Recovery (Course code H4057)
Courses taken at Global Knowledge:
UNIX Level I, and UNIX Level II
Durham Technical Community College – English and Math Courses
Seventy-First High School - Fayetteville, NC
High School Diploma Majored in Business Honors
CERTIFICATIONS
Completed:
Microsoft Certified Professional
Microsoft Certified Desktop Support Technician
Certifications In progress:
MCTS (Windows 7), A+, MCTS (2008 ACTIVE DIRECTORY), MCTS (2008 INFRASTRUCTUR),
MCITP (SERVER 2008 ADMINISTRATOR), NET+
References Provided Upon Request
Contact this candidate