Customer Service Information Technology

Cary Chiasson

**** ******* **** . ********, ** **707 . 409-***-**** .

************@*****.***

Qualifications Profile

Ambitious, diligent, and service-focused IT Specialist leveraging detail-

orientation, problem solving, and growing technical skills in Junior-level

Computer Repair or Network Support role.

- Well-developed IT skill set, with specialties in hardware / software

maintenance, network administration, cyber security, and technical

support.

- Analytical, precise, and logical problem solver; noted for dedication

and tenacity in identifying root causes, diagnosing performance

issues, and troubleshooting network and PC issues until complete

resolution is achieved.

- Confident, friendly communication style that supports world-class

customer service; work effectively with diverse clients, vendors, and

co-workers.

- Dedication to learning new skills; talent for quickly mastering new

processes and technology; ready to excel in fast-paced environment

requiring creativity and precision.

- Upgraded Pocket PC MC55A Upgrade at Kohl's store #200. Removed the old

equipment from the service desk, and installed new equipment as well

as new printer cables, made sure the pocket PC's worked and charged

the PC batteries. After doing all this within five hours the

associates were able to use the pocket pc's to be better productive at

Kohl's and they were very happy. Since there were using Pocket PC's

from 2004.

- Also work as an Independent Contractor but have not gotten paid for

this I have fixed numerous laptops for my sister and her husband as

well as some coworkers.

- I also fixed my Toshiba Satellite by installing a new hard drive and

installing Ubuntu 14.1 which made it a Linux machine.

Core Technologies

Platforms: Linux, Unix, Windows (XP, Vista, 7), Mobile Windows,

Windows Server (2003, 2008)

Tools: MS Office Professional (Access, Excel, Outlook,

PowerPoint, Visio, Word), VMware

Networking: DHCP, DNS, Ethernet, firewalls, FTP, LAN / WAN, routers &

switches, TCP / IP, wireless

Education and Credentials

Bachelors of Science in Technical Management (2015)

Devry University Online.

Associate of Applied Science in Information Technology & Network

Administration (2011)

Kaplan University Online, Davenport, IA

Dean's List; GPA: 3.69

Expanded technical skills while investigating both theoretical and

practical applications of IT to support business operations; completed

projects with focus on custom computer assembly and repair, network

administration and security, virtualization, and IT support. Wrote

technical reports and documentation; delivered presentations to peers and

senior staff.

< Trained to manage 24x7 network operations, from installing and

configuring components to adding / deleting users, loading new

software, and backing up servers.

< Gained valuable, hands-on experience in analyzing network performance,

identifying areas of vulnerability, and implementing effective

security protocols to mitigate them.

< Completed capstone project to upgrade outdated IT infrastructure at

simulated company:

. Researched and selected new networking technologies, business

applications, and information management systems.

. Developed project strategy, defined requirements, established

scope of work and budget, and created plan.

. Seamlessly integrated assets from multiple vendors into

comprehensive, cost-effective IT solution ready to meet enterprise

business needs.

Murtech, Ohio

Murtech Consulting@Compucom Systems Contractor, 7/9/2012-Present

. Upgraded Pocket PC MC55A Upgrade at Kohl's store #200.

Removed the old equipment from the service desk, and

installed new equipment as well as new printer cables, made

sure the pocket PC's worked and charged the PC batteries.

After doing all this within five hours the associates were

able to use the pocket pc's to be better productive at

Kohl's.

Kroger, Beaumont, TX

Night Grocery Stocker, 2/2010 - Present

. Maintain fast-paced night shift schedule to ensure

merchandise is properly documented and presented for

customer selection. Assist in unloading delivery trucks,

participate in building advertisement displays, and ensure

all assigned store sections are ready for customer by open

of business. Utilize hand-held computer and automated

supply system to prepare print and electronic reports.

Train junior associates in store and merchandising

operations.

o Recognized for outstanding work ethic; zero instances of

missing or arriving late to work, with solid track record

of completing nightly assignments on schedule.

Additional experience in healthcare administration and hospital / clinical

operations as Hospital Corpsman / Combat Corpsman in the United States Navy

Contact this candidate