Customer Service Representative

214-***-****•**************@*****.***

Nadine Harris

** **** ****•214-***-****•**************@*****.***

Nadine Harris

Objective

To obtain a position as a Computer Technician where I can utilize my skills, abilities and experience in to ensure the company's success.

Qualifications

Knowledgeable in remote technical support assistance

Exceptional organizational and customer interaction skills

Excels in multi-tasking in a fast-paced environment that readily adapts to change

Punctual and detail oriented to ensure all deadlines are met

Excellent written/verbal communication skills with a focus on customer service

Negotiation and sales skills

Effective while working with a team but able to work independently with little to no supervision

Technical Skills

Software: MS Word, Excel, PowerPoint, Outlook, Access, and SharePoint

Can type 40 wpm

Proficient in Web development and HTML

Extensive experience in Oracle and Database Management

Knowledgeable in Microsoft t Active Directory and other Windows applications

Operating Systems: Microsoft 2003 Server, Microsoft 2008 Server, SQL, Windows XP, Vista, Windows 7, Windows 8 and MA

Work History

Sept 2006-Sept 2009

United States Army

Information Technology Specialist

Installed, operated and performed maintenance on multi-functional/multi-user information processing systems, peripheral

equipment, and auxiliary devices

Installed and managed Local Area Networks and Wide Area Networks

Configured and tested Cisco router and switches

Assisted in the design, preparation, editing and testing of computer programs

Installed computer programs and hardware including operating systems and Microsoft 2008 Server

Performed input/output data control and bulk data storage operations

Determined issues and repaired networked personal computers, operating systems and Microsoft 2008 Server

Provided network security and protected computer systems by installing and keeping virus and malware software updated

to prevent malicious viruses and worms

Modified existing application packages using application and operating system software and computer language

commands and files

Troubleshoot and repaired computer systems, peripheral equipment, and network connectivity issues

Performed computer software and hardware updates

Troubleshoot automation equipment and systems to the degree required for isolation of

malfunctions to specific hardware or software

Troubleshoot software using established debugging procedures

Installed and maintained virus and malware software

Setup tactical radio and military-specific digital communication systems

Used internetworking concepts, access lists and directed structures and account management

214-***-****•**************@*****.***

Nadine Harris

Mapped out workstation overlays and networking topologies

Setup Internet firewall and border security

UNIX/Solaris system administration

Setup email exchange servers and Microsoft Outlook

Maintained accurate inventory records for all computer systems, peripherals, and automated equipment for my unit

Supplied computer systems, peripheral equipment and all other information processing systems for my unit

Set up and deployed equipment for digital and satellite communication

Transferred data between information processing equipment and systems

December 2012 –June 2014 Harte-Hanks Texarkana, TX

Customer Service Representative

Experience in performing and communicating customer service functions in an office environment.

Calmed and assured upset customers with complaints while maintaining a positive and professional attitude

Located resources for problem resolution and design best-option solutions

Documented and maintained up to date accurate records of all communication with customers in a comp

Kept up to date with all the company's products, services and procedures.

Handled customer inquiries and complaints and processed product orders, warranty repairs and requests for in

Investigated issues and made decisions to help resolve customer concerns

Directed requests and unresolved issues to other colleagues to further assist the customer

Followed up on all issues to ensure the best resolution within a timely manner and communicated solutions to the

Education

B.S. in Information Technology Walden

U niversity

M inneapolis, MN

Completion in November 2015

GPA: 3.75

AAS of I nformation Technology K aplan

U niversity Fort

L auderdale, FL

Completed May 2012

G PA: 3. 86

• Graduated Summa Cum Laude

Certificate in Office Professions Texarkana College Texarkana, TX

G PA: 3. 90

• Awarded the Dean’s List for two semesters

References

References are available on request.

Contact this candidate