Customer Service High School

Location:

Posted:

September 12, 2014

Jasmine T. Lockridge

*****************@*****.***

**** ****** ***. *

St. Louis MO 63110-2612

OBJECTIVE

Find a position at a call center where my clerical skills can be fully

utilized.

SKILLS

. Professional appearance and tone of voice

. Active listener and empathize with every customer

. Self-sufficient and will solve any issue that I face

. Team player, willing to help and to learn.

. Basic knowledge of PC, Windows 8, Snooper,Clarify and Andriod

operating systems

. Experienced with customer service and call center customer service

. Trained in technical support and warranty

EMPLOYMENT HISTORY

Host, City Diner& Fox location Aug-

2013-NOW

. Greet customers as they enter the diner

. Take names

. Seat customers according to the servers rotation

. Help refill drinks

Data Technician, Call Services Representatives Convergy's Feb 2012-Sep

. Trained in technical support and warranty

. Received inbound calls outbound calls

. Troubleshoot phone issues

. Answered billing inquiries and solved problems for customers

EDUCATION

Gateway High School - High School Diploma May 2010

Roosevelt High ROTC Program

Internship June 2007 - September 2007

Nestle Purina

Kingdom House (temp)

. Greeted customers with a smile and signed them in and out of the

building,

. Escorted customers to their location in the building

. Assisted with passing out food from the food pantry

. Assisted with summer camp, I played with the kids( like a counselor)

. Ran errands