Customer Service Representative

Location:

Posted:

September 12, 2014

Québec, Canada J1H 2Y2

*****.***********@*****.***

Milan Stipancevic

Objective

Seeking an entry-level position as a Manager which will allow me to demonstrate my theoretical knowledge

and a desire for success.

Education

Canadian Securities Institute Anticipated completion: October, 2014

Canadian Securities Course (CSC)

Bishop’s University – Sherbrooke, Québec May, 2012

Bachelor of Business Administration with Major in Finance

Relevant Courses: International Finance, Financial Accounting, Capital Budgeting, Capital

Markets, Corporate Finance and Risk Management in Financial Institutions.

Champlain Regional College – Sherbooke, Quebec July, 2009

Social Science

Key Strengths

Trilingual: English, French and Serbian Professional attitude

Over one year of customer service experience Skills in building customer relationships

Advanced knowledge of Excel, PowerPoint and Word Persistent and deadline-oriented

Knowledge of trading platforms, i.e. Questrade Team player

Work History

Customer service representative – Sarajevo, Bosnia and Herzegovina August, 2012 – December, 2013

Assisted customers with products, purchases, returns and other enquiries

Handled inventory ordering and sorting

Built customer relationships and sorting

Refererence: Dragan Boskovic +387 (65) 437 - 094 “Elektro Gaca s.p.”

1195 Jogues, apt. 101 Sherbrooke

Québec, Canada J1H 2Y2

*****.***********@*****.***

Rent collector – Sherbrooke, Quebec October, 2007 – May, 2012

Collected rent and managed day-to-day operations while pursuing studies

Reference: Bruno Côté (819) 822 - 2496; LiseLeblond (819) 574 - 928