Customer Service High School

Melissa Davanzo

*** ********* ****** 631-***-****

West Babylon, NY 11704 *******.*********@*****.***

PROFESSIONAL SUMMARY

Enthusiastic, inventive, and ambitious who Multi-tasked oriented that excels in a

can work both independently and with a fast paced environment.

team-oriented professional environment. Strong knowledge of Microsoft Word,

Hardworking, dependable, and consistent and Medical Terminology, Medical Coding, and

able to quickly adapt and finish different Great Plains

tasks.

Strong Customer Service Skills, collection

skills, accounting skills, and leading a

team.

EDUCATION

Hunter Business School, Levittown, NY 2012

Medical Office and Business Administration Diploma

Division Avenue High School, Levittown, NY 2005

High School Diploma

SKILLS

Microsoft Word, Excel, Accounting Medical Transcription

Outlook, PowerPoint Keyboarding (50 wpm) Medical Terminology

Microsoft Dynamic Great Internet Applications Medical Billing and Coding

Plains Electronic Medical Records Medical Manager

Collections Conversational Spanish

EXPERIENCE

BLS Limousine Service, Bethpage, NY

2013-Present

Collections Assistant Manager/Billing Specialist/Accounts Payable

Oversaw over 500 accounts and spoke with clients to settle on overdue payments.

Reconciled discrepancies with clients.

Ensure follow up by mail and phone after investigating customer's accounts and

documents methodically

Produced standard aging reports, reviewed 3 team members' performance and offer

insight to areas of improvement.

Responsible for all Accounts Payable processes for over 400 affiliates.

Ensured input and timely payment of all vendor invoices into Great Plains.

Slant/Fin, Greenvale, NY

2011-2013

Front Desk Receptionist

Main priority is to greet incoming visitors and callers.

Monitoring and screening phone calls, transferring phone calls to the appropriate

employee.

Directing visitors to the appropriate contacts and monitoring who is coming and going

through the door of the corporation.

Courteous and tactful while performing multiple tasks including entering data in a

customer relations database, creating word documents, and assembling quote books to

mail to distributors.

Babies R Us, Westbury, NY

Guest Order Clerk

2009-2011

Earn management trust by training in mostly all departments.

Responsibly for Online Guest Orders.

Answering questions regarding store and products, while maintaining knowledge of

current sales and store promotions.

Greeting customers entering the store to ascertain what each customer want or need.

Developing reputation as an efficient service provider with high levels of accuracy.

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