Customer Service Sales

Location:

Posted:

September 12, 2014

Dave Reeves

E: *********@*****.*** M: 248-***-**** Rochester, MI 48307

Linkedin: http://www.linkedin.com/pub/dave-reeves/39/172/9b8

Business Development Executive

Competitively driven Business Development Executive, who undertakes complex business development projects,

meets tight deadlines and delivers profitable results. Able to operate with a strong sense of urgency and thrive in fast-

paced competitive environments. Core competencies include: Business Development - Account Management -

Forecasting - Project Management - Business Analysis - Client Relations - Strategic Planning - Team Leadership -

Business-IT Alignment

Professional Experience

Xerox Corporation, Southfield, MI 5/2008 - Present

Business Development Executive-Xerox Services and Solutions Executive. Xerox technology and business services.

Clients Served: Fortune 1000 and Large Public Sector.

• Business Development - Expand Xerox offerings with current clients and new logo acquisitions.

• Account Management - Apply proven business processes to increase customer loyalty and satisfaction. Lead

contract negations to create mutually beneficial business relationships with clients.

• Project Management - Lead cross-functional teams and business partners to successful project outcomes.

• Business Analysis - Work with clients to achieve optimum business-technology alignment. Help clients

centralize business and IT services to make business processes more efficient.

Key Achievements:

• Par club (exceeded 100% of annual sales revenue budget).

• Received customer service award for 100% customer satisfaction and initial experience.

Premier Business Products – Toshiba Copier Dealer, Troy, MI 1/2002 – 12/2007

Sales Representative

Key responsibilities for the position were driving sales revenue and market share by managing a defined geographic

territory to achieve sales quota. Prospected for new clients through cold and warm lead generation; presented and sold

Toshiba digital office equipment and software solutions, including multi-functional products that copy, print and fax

and scan. Worked with clients to understand and identify their strategic vision, objectives and needs while aligning our

products and services where business opportunities existed. Developed strong relationships with clients and delivered

high levels of client care.

Education:

Master of Science in Administration, Concentration in Information Technology.

( 30 Graduate Semester Hours completed. Anticipated Completion December 2014). Central Michigan University, Mt.

Pleasant, MI

Bachelor of Science in Community Development, Concentration in Public Administration.

Central Michigan University, Mt. Pleasant, MI

Harvard Business School - Stepping Up to Management. Xerox Management Training Program. Lean Six Sigma