Service Technical Support

Ali Zerehnazi

**** ***** ***** *****: 949-***-****

Irvine, CA 92620 Email: *****.*******@*****.***

OBJECTIVE

To apply my 30 years of diverse experience in various industries to be part of a

recognized company with potential for advancement.

CORE COMPETENCIES & INDUSTRY EXPERIENCE

Technical services Administration Regional field support teams Strategic

planning Innovation Product development Technical & administrative

coordination Business growth Process & service improvements Customer

service & technical support management Project management Procurement

of industrial parts & machineries Machine vision system Tire & rubber

Power plants Oil & gas Petrochemicals Machinery & automation

Manufacturing

WORK EXPERIENCE

Manager / R&D Director 2004 - Present

Kimia Tivafan Engineering & Commercial Company

Oversaw all aspects of strategic business operating plans for industrial

automation and process controls company.

Managed and oversaw technical services.

Increased annual sales 60% through the implementation of a new

successful service contract program.

Coordinated all technical and administrative support activities.

Oversaw all aspects of machinery service, technical support, f ield service

and repair support.

Transformed technical support and field service teams into a dynamic,

goal-attaining group of professionals.

Developed and implemented a “Maintenance & Support Value

Framework” process to effectively track the direction of the service

organization.

Enhanced customer satisfaction by consistently improving company

processes to deliver ahead of expected delivery plans.

Achieved advantageous outcomes by solving complex issues through

strategic thinking and analytical skills.

Achieved high service revenue growth as a result of developing and

implementing goal-achieving strategies, accurate forecasting and effective

contract negotiations.

Implemented successful cost reduction techniques by identifying risks,

cost and benefits of various alternatives.

Director of Machinery Development / R&D Director 1995 - 2004

Kian Ara Engineering & Consultant Company

Designed electrical, electronic and automation machinery for a tire and

rubber plant.

Supervised the commissioning of new machinery.

Procured materials and negotiated contracts for industrial machinery.

Conducted and oversaw research and development activities.

Analyzed data and transferred products from design to production.

Managed various design change projects and development of

implementation plans.

Directed quality system procedures for field service, customer complaint

management and installation activities.

Electronic Technician – Machine Design & Automation 1982 - 1995

Kian Tire & Rubber Manufacturing Company

Coordinated all technical and administrative support activities.

Oversaw all aspects of machinery service, technical support, field service

and repair support.

Managed daily activities of machinery support.

Appointed, trained and evaluated department personnel to ensure

operations efficiencies.

Installed and commissioned over 36 new machinery units.

Assisted in all new product utilization.

Provided technical support to internal departments. Generated drawings

and specifications. Participated in customer requirements reviews and

carried out engineering changes.

Presented field service bulletins to outside training service providers.

Established and maintained quality and professional relationships with

clients.

Acted as a product manager and provided support for radial tire building

machinery, calendaring, and production line machinery for tire and rubber

manufacturing.

EDUCATION, CREDENTIALS & CERTIFICATIONS

Multiple courses in electrical engineering - Shamsipour University, Tehran.

PLC programming & featuring.

Computer base interfacing and transducers.

Industrial electronics and components.

Design & manufacturing various kinds of tire & rubber production line

machinery.

SOFTWARE SKILLS

Windows, AutoCAD, MS Office Suite, MS Projects, MS Office Access,

Programmable Logic Controller (PLC).

LANGUAGES

English, Farsi (Persian).

HONORS

8th International Kharazmi Fair Award for Radial Tire Building Machine.

REFERENCES

References are available upon request.

Contact this candidate