Customer Service Sales

Dominique F Hadley

** * ****** ** ***. ***• Elgin, Il 60120 • 630-***-**** • *********@*****.***

Objective

I am an adaptable, motivated, confident individual with exceptional attention to detail;

seeking an opportunity to work and grow within a company while utilizing practical

customer service, business/office knowledge and/or graphic design skills.

Work Experience

12/2012

-06/2014 M 13 Graphics Inc. Schaumburg, I L

Sales & Customer Service

Conducting Sales t ransactions including custom quotes premier pricing and

walk-in services

Customer Service tasks including maintaining customer accounts, assisting

w ith ordering and applying discounts.

Light graphic design, typesetting and layout work

Mul ti tasking while handling high volume of incoming calls

AT&T Corp., West Dundee, IL

06/2010

Retail Sales Consultant

11/2011 Assessed customers' needs and helped them discover how AT&T's products met those

needs

Met and exceeded assigned sales goals

Handled all administrative aspects of the sales process including: completing customer

contracts and pulling products from inventory, accepting customer payments and filing

the completed orders

Interacted with customers and provided prompt and courteous customer service to all

customers whether in person or via phone

Awarded 100% Customer satisfaction 3 times AND maintained and over 90% average

in CFT (Customer Feedback Tool assessments)

03/2007 Colony Display, Elgin, IL

11/2007

Shipping/Receiving Clerk

Received in inventory through data entry process and checked for errors

Maintained documents as required by business

Created Part numbers for project managers

Maintained a neat and safe workplace by using 5S tools

Maintained MSDS for entire warehouse

Worked independently daily

Honda Financial Services, Elgin, Il

12/2006

Account Management/ Early Collections

03/2007

Contract Position

Made collection calls in a fast paced goal oriented collections department Provided

quality customer service regarding collection issues, processed customer refunds,

process and reviewed account adjustments

Communicated & followed up effectively with customer's regarding future payments to

accounts in a timely basis.

11/2005

10/2006 Us Cellular Corp, Saint Charles, IL

Retail Wireless Consultant

Maintained and Exceeded Sales goals on a monthly basis

Provided assistance with equipment trouble, billing errors and other service related

issues

05/2005 Chase Card Member Services, Elgin, IL

Fraud Analyst

10/2005

Contract position

Worked an inbound call center efficiently handling more than 300 calls a day

Analyzed daily suspicious account activity

Released accounts from security hold to prevent further suspicious potentially

fraudulent activity

Education

2007 2009 American InterContinental University, Hoffman Estates, IL

Associate Degree in Business Administration GPA: 3.4

Relevant course work includes

Business and Society

International Business

Business Administration Intro

to Accounting Business

Management

2010 2012 American InterContinental University, Hoffman Estates, IL

Bachelor’s Degree in Visual Communication GPA: 3.2

Relevant Coursework

Computer Applications Adobe CS5.5 ( Illustrator, InDesign, Photoshop)

Computer Concepts

Typography I & II

Presentation

Art Direction

Skills

Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)

Proficient in Adobe CS versions 4, 5.5 and 6 (Specifically Photoshop, Illustrator and

InDesign)

Photography

55 wpm

10 key typing speed is 6593 keystrokes per hour with an Accuracy of 93%.

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