Customer Service Rep

*** ******** **** *. ******** NE *****

Carol C. Denny

402-***-**** **********@*******.***

Objective

My career objective is to apply my knowledge of customer service, money management,

and administrative assistance in a new professional direction.

Qualifications

My career qualifications include strong mathematical skills, money handling, problem

solving, and excellent customer sevice skills.

Business Experience

Omaha World Herald Bellevue, NE 10/2010 to

present

Messenger

Job Description Deliver newspapers to those subscribers needing redelivery due to miss

or damage. Also assist in running open routes when directed by area supervisors while

monitoring complaint screens.

Job Highlights expanded customer relations skills and gained strong knowledge of

Omaha/Bellevue streets.

Check 'n Go Bellevue, Ne 05/2007 to 11/2008

Customer Service Rep

Job Description assist the Store Manager in the areas of growth, marketing, customer

service, and administrative functions.

Job Highlights developed strong money handling skills, excellent customer relations

skills, and precise thorough administrative clerical skills

InfoUSA Papillion, NE 11/1999 to 02/2007

Teleresearch Clerk

Job Description Call and update business information on over 14 million businesses

throughout the United States and 1.5 million businesses in Canada for a database used to

update online search engines and generate sales leads

Job Highlights developed strong customer service skills with an attention to detail

Data Transmission Network Omaha, NE 04/1994 to 06/1999

Large Account Customer Service Rep

Job Description * Large Account CSR assist customers with high capacity boxes or

special setups with troubleshooting and maintenance of DTN monochrome and color

systems. Maintain customer's files and insure databases have correct information. Run

daily Reports. * Customer Service Rep Trainer training all new CSR's, creating new

course materials and training manuals, as well as performing daily customer service

duties. * Conversion Specialist analysis and verification of the downloading and

conversion of accounts from one software package to another. * Test Bench Tech

troubleshooting and repairing ACE units down to board level.

Job Highlights It increased customer service skills and developed strong problem

solving skills by having to think outside the box.

Education/Achievements/Certifications

* Associate Degree of Applied Science Electronics Technician, Gateway Electronics

Institute, Omaha NE Provided an excellent knowledge of electronic theory with

troubleshooting skills as well as courses in social humanities that allows me to put that

knowledge to work. I attained a 3.87 GPA with a 94.8 class attendance.

* Thirteen months of specialized training in United States Marine Corps with electronics

theory and troubleshooting Crypto gear down to board level.

*Received Good Conduct Medal and achieved the rank of Lance Corporal in eleven months

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