Customer Service Sales

R OBERT SULL IVAN

**** ****** **., ********, ** *7062 Cell 615-***-**** O 615-***-****

***.**********@*****.***

P rofessional Summa ry

Product Development Manager dedicated to continuous process improvement in the face of rapidly evolving and

changing markets. I’m organized, deadline-oriented, extremely results-oriented, and proactive in addressing and

resolving problems consistently meeting all goals while be an efficient multi-tasker. I’m dependable with b ringing

management experience and a willingness to take on added responsibility to meet t ight deadlines. I’m an enthusiastic

team player with a strong work ethic and advanced complex problem solving skills and leader. I believe in employee

relations to maintain high quality work in fast pace environment. Maintaining customer service is very important and

t reating all customers with up most respect. With knowledge and determination I managed three failing product

l ines to now be top five in sales and growth for the company.

S K I L LS

Deadline-oriented E ffective Leader

Self motivated Consistently meet goals

Strong verbal communication Efficient Multi Tasker

Team liaison Product Development

Powerful negotiator Organized

Team leadership Marketing Strategy

Process implementation Customer Service

WORK H ISTORY

Product Development Manager

Beck/Arnley - Smyrna, Tennessee (03/2009-Current)

• Responsible for Product Development Management

• Oversees various product operations

• Determining target pricing

• Create new product packaging

• Study products market trends

• Manage the buying/ordering process of select products

• Technical service and customer service

• Create and maintain positive and productive vendor relationships from around the world

• Analyze quotes and determine supplier

• Project sales and manage expense and operations budget for select products

R OBERT SULL IVAN

7208 Icarus Ct., Fairview, TN 37062 Cell 615-***-**** O 615-***-****

***.**********@*****.***

• Research and Develop

• Maintain catalog, interchange and pricing databases

• Inventory and purchasing management

• Experience with sales and sales promotions

• Control Inventory over select products

• Sales and Customer Training

• Travel: 25%

Automotive Technician

Saturn of Cool Springs-Franklin Tennessee (06/2003-

08/2005)

• Diagnose Automobiles

• Inform customers of current automotive issues

ED UCAT IO N

Bachelor of Science : Operations Management

The University of Tennessee - M artin, Tennessee

December 2008

Emphasis in Business Mangement

Associate of Science: A utomotive Technology

Nashville State Community College – Nashville, Tennessee

May 2005

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