Customer Service Quality Assurance

Paul Schloemer

Graphic Designer - Technology Specialist

Madison, WI

***********@*****.*** - 608-***-****

** ***** ** ** ******** and software troubleshooting experience. Friendly, Flexible, and, Proactive.

Successful customer service experience. Flair for creativity and design. Extensive internet and social media

experience.

WORK EXPERIENCE

Freelance Graphic Designer

Schloemer Designs - Madison, WI - August 2013 to Present

Responsibilities

Freelance Graphic Design for local Small businesses and non profit organizations.

Accomplishments

Created Event flyers,Handbills, for a local non profit activist run organization with outstanding reviews from

customers on the design work.

Tasks

Staying with theme of the organization while sending proofs to the customer, they then ask for edits and

changes until the customer is satisfied. Customer Satisfaction is my number one priority.

Skills Used

Adobe Creative suite. Indesign, Illustrator, Photoshop CS5

Graphic Designer ( Contractor )

Viking Cue Manufacturing LLC - Middleton, WI - October 2013 to November 2013

Responsibilities

Image and content transfer from existing Joomla website into new Big Commerce website, Image creation

using Adobe Photoshop, In-design. HTML / CSS editing to Big Commerce website to change colors and button

configurations.

IT support when needed onsite when needed

Skills Used

HTML, CSS, Adobe Creative suite CS5 software.

Graphic Designer Intern

Viking Cue Manufacturing LLC - Madison, WI - April 2013 to June 2013

Under the direction of the Creative Director. Created assembly instructions for eXact Shot dealer display

in Adobe Indesign. Revised confidential dealer price guide. Assisted Creative director with photography of

products, also helped with various office tasks.

IT Subcontractor

Go 2 IT - Ohio - 2010 to 2013

Subcontrator for various IT jobs.Hardware and software upgrades

IT Subcontractor

Smart Source - Chicago, IL - 2010 to 2012

Subcontactor IT Hardware and Software refresh projects for various clients

Technology Consultant

Geek World LLC - Madison, WI - May 2008 to March 2010

Responsibilities

Customer support, Technology Specialist, Residential and small business computer and IT support where

and when needed. Virus / Malware removal, Set up new technology, transfer data from existing storage onto

new hardware when needed. Removal of old systems and hardware sent to recycling when necessary. Set

up wireless and wired small networks using routers, hubs, modems ( cable and dsl ), replaced hardware in

existing computers as needed. Help Desk tier 1, 2, 3 support.

Accomplishments

made people happy and productive when they rely on the computers for their jobs.

Skills Used

Abilities to troubleshoot and repair technology in a timely manner.

Machine Operator

Kleen Test Products - Port Washington, WI - 1999 to 2001

Operated High Speed textile fabric machines that made a cross fold product. Machines included were Hayssen,

Llpack, and Doboy which are capable of producing various wet wipe household products for the everyday

consumer. Products included Avon, Lever 2000, Unilever, Windex, and Pledge. Setting up and Tearing

down the machine between jobs and runs was essential for high quality products. Quality assurance checks

periodically throughout job progress.

Screen Press Operator - Teamcenter Assistant

Serigraph Inc - West Bend, WI - 1998 to 2000

Certified Eclipse Screen press operator, knowledge of the screen printing process, Inks, screen reclaims.

Printed on various products with graphic overlays for functional and informative uses.

Finishing Technician

Quad Graphics Inc - Hartford, WI - 1995 to 1998

Finishing Technician, Pocket feeder on Saddle stitchers, Sitma Mailers, and Perfect Binders.

Duties included watching the product on the machines to watch for defects. Down piling the product onto skids

for shipping while placing labels in proper locations for scanners.

EDUCATION

Bachelor of Science in Graphic Design

Herzing University - Madison, WI

2011 to 2013

Associates in Applied Science in Computer Systems Administration Specialist

Madison College - Madison, WI

2008 to 2010

Technical Specialist Diploma in Computer Help Desk Support Specialist

Madison College - Madison, WI

2006 to 2008

SKILLS

Graphic Design, HTML, Adobe creative suite, Indesign, Photoshop, Illustrator, Flash, CSS, Dreamweaver,

Hardware, Software, Web Design

LINKS

http://www.schloemerdesigns.com

AWARDS

Deans List

2013

Herzing University x3

ADDITIONAL INFORMATION

Technical Skill Set

Malware removal, Anti-Virus software

Access, Windows Server, Linux, Windows ( All )

Microsoft Office, Adobe creative suite, Open Office, Exchange, Email, Paint.Net,Notepad ++, Wireshark

Design

HTML, HTML5, XHTML, CSS, Illustrator, InDesign,

Flash, JQuery, Action Script, Photoshop

Hardware

Motherboards, Memory, CPU, GPU, LCD, LED,

Web Cameras, Printers, Scanners, Routers,

Switches, Hubs, Servers, PC, Laptops, Wireless,

USB, HDMI, Sound Cards, Cat 5e, Ethernet,

Video Game consoles

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