Customer Service Company
Resume:
LIBIA PORTES-BROWN **** BRUCE B DOWNS BLVD #** WESLEY CHAPEL, FL, 33543
813-***-**** *********@*****.***
OBJECTIVE
Customer Service
Seeking advancement in telecommunications, showing responsibility in negotiation and complex
problem solving, critical thinking, active listening, speaking to customers and providing personal
service, also working with others as a team member to achieve advancement opportunities and
growth in the company.
EDUCATION:
Associate Degree in Computer Information and Technology: Completed Trident Technical
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College in SC, 1999 through 2004.
Student, Currently seeking Bachelor’s Degree in Computer Science: Phoenix University
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2010 to present.
QUALIFICATIONS:
Customer service agent for over 13 years, in monitoring, negotiating, and complex decision
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making in customer service.
Accustomed to work in a fast-paced environment with the ability to translate Spanish to
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English, on computers and electronics office equipment’s while managing customers
personal accounts successfully.
Substantial experience in counseling negotiating, problem solving, persuasion skills, and the
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ability of active listening to customers while providing services.
Excellent interpersonal skills, on computers and troubleshooting, and the ability to work
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well with others in both supervisory and management personnel.
SKILLS:
Computer Troubleshooting
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Time Management
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Monitoring
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Critical thinking
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Complex problem solving in social perceptiveness.
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WORK HISTORY:
* Bilingual Financial Agent, T-Mobile Inc. 12/06/2010 - 04/19/2014, T-Mobile Financial care,
receives incoming calls from all over the country with customers that the needs of billing support,
setting payment arrangements to keep services active, in a busy day I usually handled about 80 to
102 calls a day in a 10 hour shift.
* Bilingual Billing Support Agent, Coleman & Associates Inc. 06/2008 - 11/2010, Coleman &
Associates is an outsourcing company that was under contract with Verizon Inc. To handle high call
volume for calls that cannot be handle by the other call centers, work duty was to explain the bills,
help to troubleshoot customers with DSL services, as well processing payments.
* Bilingual Customer Service Agent, IQOR Inc. 05/2005 – 11/2007, IQOR Inc. is an
outsourcing company that provides customer service for Direct TV, billing support, payment
arrangements; processing payments as well, activating accounts and troubleshooting equipment’s.
* Bilingual Customer Service Agent, OSI Inc. 06/1999 – 05/2004, OSI Inc. is an outsourcing
company that provides customer service for AT&T, handling calls from all over United States
assisting customers with their long distance service, with billing support, processing payments as
well as setting arrangements to keep services active.
Libia Portes-Brown
1936 Bruce B Downs Blvd #94
Wesley Chapel, FL. 33543
*********@*****.***
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