Manager Project

K aren Haynes *****.****@*****.*** 607-***-****

Professional Profile:

• Certified Scrum Master w ith over 15 years SDLC project management & 10 years Rapid

Application Development experience in multiple domains: Library, Information Management,

Sustainable Agriculture, Business Process Engineering for solution-specific and enterprise-

wide full SDLC implementations, from brainstorm and work planning to metrics definition and

p rogram/project evaluation

• PM Style/methodologies: most akin to MS Project & traditional waterfall methods used for

overall project definition and initial scoping, then DAD, Disciplined Agile Delivery, for

i mplementation phases

• Capable coordinator of simultaneous projects, able to prioritize competing obligations, t rack

and assure high quality deliverables, on time and within budget

• Budget management, resource allocation, capacity & velocity planning and complex scheduling,

r isk assessment and mitigation experience

• Client focused, able to t ranslate stakeholder vision, epics and requirements into parsed user

stories and detailed use case scenarios and specifications, story boarding and full systems

design and delivery

• Effective diverse, cross-functional & self-organizing, small team facilitator, mentor, leader and

manager, well versed in Alternative Dispute Resolution, committed to resolving impediments

and smooth, timely work product delivery

• Creative solution seeker who undertakes a thorough analysis and understanding of the nature

and context of issues in order to mitigate and resolve complications and/or shepherd change to

benefit an organization’s stakeholders

• Excellent communication, organization, planning and presentation skills dedicated to

garnering working consensus and investment in project goals and successful outcomes

• Devoted to lifelong learning and continuous improvement

Employment H istory

K aren Haynes *****.****@*****.*** 607-***-****

• Cobu rn F ree Libra ry, Owego NY 2012 - 2014

Libra ry D i rector / Grants Coordinator

• Prepared and managed the annual budget

• Researched and wrote all grants necessary for funding both the library's operating

budget and special program

• Designed & implemented database for tracking donors and began email solicitation

p rogram that increased our donor pool from 300 to 4,000 patrons and improved our

f undraising success by 200%

• Data collection & analysis to write the Library’s 501.c.3 Annual Report

• M anaged & scheduled a part-time staff of 6, the facilities and handled acquisitions

• Acted as liaison and collaborator with numerous stakeholders such as the Friends of

t he Library, Family Reading Partnership, patrons, and the Board of Trustees, as well

as business leaders such as the local theater owner in order to arrange for a handicap-

accessible venue for the Library’s movie nights

• Coordinated volunteer effort to pass a tax referendum that secured municipal funding

for the Library’s future fiscal sustainability

• Managed the cultural change from “we wish we didn’t have to climb a mountain of

stairs” to a ready to implement plan, with all supporting documentation and

solicitation materials, for a capital funds campaign to build a handicap-accessible

elevator extension to the 101 year old historic building.

• Spice Fa rm CSA, Owego NY 2010 - 2014

Organic Fa rmer

• Operated and marketed a sustainable farm for Community Supported Agriculture

subscribers

• Planned, ordered, planted, cultivated, harvested & distributed organically grown fruit

& vegetables produce

• Recruited and retained CSA members

• Planned and executed community outreach events such as on-farm tours

• Built and managed CSA’s website, online presence and social media campaign

• Manager of Botanical Bay Bookstore, Netcong, N J 2008 – 2010

• Managed retail operations in brick & mortar store

• Managed & coordinated online marketing in multiple venues (Amazon, Ebay, Alibris, bookstore

website)

• Built and maintained database of instructors and entertainers for special events

• Organized and coordinated local history, health & wellness and children’s programming

• AT& T Labs, Shannon Laboratory, Florham Park, NJ 1998 - 2008

P roject Manager/Team Leader/Web Developer (contract)

K aren Haynes *****.****@*****.*** 607-***-****

• Web development: Rapid Application Development (RAD), Joint Application Design

Sessions (JADs), user requirement gathering, technical specification writing, user

f riendly prototype development, mock-ups and presentation, testing & user acceptance

• Issues Manager: early trouble ticket resolution tracker, streamlined business processes by 85%

• Order Management System: Provisioning order tracker for AT&T business customers,

streamlined business processes by 75%

• Sales to Order: Bridge system integrated stovepipe departments, primary key migration

p rototype had to be used for years while large contractor firm had to back-build functionality

• Data driven application design: User friendly web site layout, drill-downs and query

d riven dynamic search engine design and implementation using open platform

ColdFusion middleware

• Metadata Dictionary System: imported table view metadata information (configuration (data

t ypes), context (1:1, 1:many, M:M) and content) from numerous databases/platforms across

m ultiple BUs into a single, searchable user-friendly front end that allowed enterprise level

t ransparency for locating telephonic circuit ry around the globe

• Data Warehousing: Data modeling, migrations, integration projects for enterprise level

standardization of data elements, storage and end-user accessibility

• Scaled up an 18 variable pivot table to a dynamically populated, 320 variable pivot

t able for the VP of Marketing

• Project Management: Full Software Development Life Cycle experience with diverse,

technical teams, usually from 4 – 8 members, liaison and update key stakeholders and

various business unit managers

• I nma r Communication, L LC, San Antonio, TX 1997 - 1998

Web Developer

• User requirement gathering, technical specification writing, user friendly prototype

development, mock-ups and presentation, testing & user acceptance

• Designed, implemented & deployed template based, ‘personalizable’ Website Builder

for Lennox HVAC store owners

• Vector Research I ncorporated, Arlington VA and San Antonio, TX 1994 - 1997

Senior Scientist/ Scientist

• Early web development, telemedicine site design for US Army Medical Command units

• Member of Force XXI team that received an accommodation from the Joint Chiefs of Staff for

p ioneering internet technologies

O Rapid Application Development, Joint Application Design Sessions

• The Libra ry Corporation, I nwood WV 1993 - 1994

I n te rnet Researcher

K aren Haynes *****.****@*****.*** 607-***-****

• Researched and designed cataloging methods for internet resources, based on work with

Steve Sorenson of UTSA on Library of Congress MARC Record 800 series tags

• Contributed to nLIGHTn universal index (ask me about Lycos)

Technical Competencies:

• Extremely knowledgeable in data driven, internet application design & development using

H TML, CSS, XML, and ColdFusion

• Report generators, Polaris & Past Perfect cataloging software

• SQL Server, MySQL, Oracle, Sybase, Informix databases

• MS Office Suite, including MS Project & Visio

Education :

• Scrum Master Certification, Agile Alliance (2014)

• Master Gardener, Cornell Cooperative Extension (2013)

• Grant Writing & Sustainability in the Workplace, CCM (2009-2010)

• Graduated summa cum laude from the University of Texas in San Antonio with a Bachelor of

A rts in Anthropology (1987)

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