Customer Service Administrative Assistant

Mandy Brochtrup

phone #:(h) 920-***-**** (c) 920-***-**** address: 2631 N. Laurie St.,

Appleton, WI 54914

Experience:

Surgery Department Administrative Assistant

St. Elizabeth’s Hospital Appleton, WI October 2005 June 2013

Answered phone calls from staff who had administrative/general questions, directed to correct

department

Was the contact person for patients who had concerns/complaints regarding their surgery or

stay

Frequently routed calls from patients to correct departments

Maintained Directors calendar, scheduled meetings

Screened appointments

Maintained 155 timecards for employees

In charge of all surgery stats/reports for finance and administration.

Trained to help the Pace department with pre surgical phone calls and entering in the system.

Assisted with surgical billing

Maintained new employee files

Handled anesthesia billing with 100% accuracy

Outpatient Service Rehab Representative

St. Elizabeth’s Hospital Appleton, WI January 2004 October 2005

Greeted Patients

Efficiently answered busy phone line

Responsible for scheduling patient appoints, reminders and follow up

Receptionist duties as assigned

Administrative Assistant

Northeast Wisconsin Foot & Ankle Associates Appleton, WI April 1999 June 2002

Organized and coordinated office operations and procedures in order to ensure organizational

effectiveness and efficiency

Served as Dr. Assistant and Customer Service Representative for additional practice in

different location 3 times per week.

Efficiently implemented use of HIPAA rules and regulations

Managed patient scheduling for doctors

Prepared patient charts confirming complete demographics information was obtained

Managed petty cash and patient receipts

Organized the office layout and maintained supplies of stationery and equipment

Managed filing systems

Delegated work to other staff members when at other location and managed their workload

and output

Answered phones and helped with patient concerns

Maintained sterile equipment for in office procedures

Education:

Appleton West High School High School Diploma

Fox Valley Technical Collage some classes/credits completed

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