Project Manager Management

**** ****** ****** #*

Sugar Hill, GA ***** Cell: 678-***-****

Email: *********@***.*** Trish Kelly

Summary Seeking a position that will allow me to reenter

the IT field utilizing my experience as a

Business Analyst, Project Manager, Systems

Analyst and Technical writer.

TSS Photography Duluth GA

Shipper 2010-Present

Packaged/Shipped photos and products to parents who have purchased

sports team and/or art work for their children utilizing Clippership

and Endicia. Shipments are sent via USPS or UPS.

Packaged/Shipped photos and products to the company franchises for

distribution.

Analysis of process improvements for speed and accuracy of shipments

based on their turn around times.

Analysis and implementation of photo and product packaging to reduce

shipping costs.

Assisted the IT department in troubleshooting software and hardware

issues in the shipping department.

Assisted in other departments as needed to create the products for

shipment to the franchise or the parent.

Processed Web, Re-Orders and Corrections submitted by parents and

franchises to ensure their digital photo submissions were processed,

packaged and shipped based on their turn around times.

Business Analyst T & T Remodeling Winder GA

2008-2010

Analyzed the business needs required to develop the company internet

site. Worked closely with management to determine what material

should be published, to ensure the maximum amount of search hits for

the business.

Conducted JAD sessions with business units

Gathered requirements for business, technical and system

specifications, developed associated documents

Due to cost constraints of the business, it was determined that the

company internet site would be developed using Microsoft Live

Office.

Developed MS Word and Excel documents for the business to be used

for Scope of Work estimates along with the final contracts for work

to be performed.

Responsible for all IT functions for the business.

Currently conducting an analysis for the use of SharePoint for the

business to accommodate the ease of access to business documents for

both owners of the business.

Systems Analyst UHS-Pruitt Corporation Norcross GA

2006-2007

Responsible for analysis and support of the companies business which

provided supplies to Hospice, Homecare and other medical facilities

which provided healthcare to their patients. This inventory system

utilized MAS90 software which required support of issues that may

arise and to determine why the monthly inventory numbers were not

accurate.

Conducted JAD sessions with stakeholders and PeopleSoft staff to

incorporate MAS90 inventory data into PeopleSoft.

Gathered Requirements for business, technical and system

specifications, developed associated documents written in MS Word

and Adobe.

SharePoint Set up and maintained documentation for the 6 systems

that I supported as well as updating status reports for management

on a weekly basis. SharePoint was also used to track MS Projects.

Responsible for the support and analysis of the companies PRM

software, which provided billing to Part B Medicare patients.

Performed yearly updates to the software as required.

Responsible for the support and analysis of the companies Horizon

Homecare and Hospice software provided by McKesson, which provided

billing to Hospice and Homecare patients. Performed updates as

required, which was on a continual basis based on the updates that

McKesson provided to its customers of their software.

Responsible for the support and analysis of the companies Passport

software which allowed the company to upload billing information

electronically in order to get paid by Medicare. This software was

closely integrated with the Horizon Homecare and Hospice software.

Responsible for the support and analysis of the companies Contract

Maintenance software which allowed the company to keep contracts

with vendors electronically.

Provided Help Desk support at a tier 2 level as needed. This

required working closely with the tier 1 Help Desk, users of the

software that I was responsible for supporting and with the vendor

of the appropriate software.

Assisted the Network team with the implementation of the software

that I was responsible for onto new servers within a new server farm

that was being implemented by the Network team to improve

reliability of all systems uptime for the 25 key software packages

being supported by the Systems Analyst team.

JAD sessions conducted with stakeholders and the Network team to

implement current software to new server farm.

Gathered business, technical and system requirements for each of the

systems that I supported, prepared associated documentation for the

move of current software to the new server farm.

Created documentation for each of the software packages that I was

responsible for to include updating of the documentation whenever

system updates were implemented. The documentation was written in

MS Word.

Project Ames Taping Tool Systems Duluth GA

Lead/Analyst 1998-2006

Analyzed business processes for improvement to reduce company costs

on a continual basis by conducting JAD sessions with Stakeholders,

Business Units and Vendors.

Gathered business, technical and system requirements for the design

and implementation of a Signature Capture system, SharePoint for the

Sales force to share documents, integration of UPS Shipments,

VeriSign software integration for bill payments, Ames Intranet.

Created documentation based on JAD sessions and requirements

gathered for each project. The documentation was written in MS Word

and Adobe.

Analyzed, designed, developed and documented the implementation of

an automated signature capture for Ames stores across the US, Canada

and Puerto Rico and integrated into a Citrix thin client

environment.

Responsible for day to day and month-end business processes that

provide Ames personnel with information via Crystal Reports version

8.0 thru version 10.0 from the legacy system and SQL Server tables.

Analyzed, developed and implemented SharePoint to allow the Sales

force to share documents that they didn't want to have posted on the

intranet for the company. Was also responsible for the updating and

maintenance of SharePoint.

Served as Help Desk support when personnel were out of the office.

Integrated UPS shipments into the SQL database so shipments could be

tracked with details pertaining to Ames Order numbers.

Worked extensively with the Operations department to improve

warehouse performance.

Developed company intranet utilizing VBScript, ASP, and HTML.

Implemented customer on line bill pay with VeriSign software

integration.

Responsible for SQL Server DBA duties in version 6 thru version 2000

to include the data and integration with WEB forms and Crystal

Reports version 8.0 thru version 10.0.

Implemented reports into MAS 500, which was the companies new ERP

System.

Project Lead for year 2K upgrade.

Saved business $75,000+ by not purchasing a proposed system upgrade.

Project Manager GE Capital TMS Norcross, GA

1995-1998

Conducted JAD sessions with Stakeholders and Business Units

utilizing Six Sigma methodology for the company Billing System and

Asset Management System.

Gathered business, technical and system requirements and created

associated documentation for the Billing System and Asset Management

System based on JAD sessions.

Managed 8 individuals in the development of a 1 billion dollar

Billing System, which was 1 year project. This system was being

redesigned from a Cobol/Oracle design to PowerBuilder/Oracle and

C++.

Documentation was written in MS Word.

Responsible for the day to day and month-end billing processes even

while managing the rewrite of the billing system.

Assisted in the management of the project budget.

Responsible for the personnel performance reviews.

Increased the billing efficiency for the business and reduced the

number of credits generated, which was a Six Sigma quality project.

Assisted the company which purchased our business, to integrate our

billing system into theirs.

Project Nuclear Regulatory Commission Bethesda, MD

Lead/Analyst 1988-1995

Gathered business, technical and system requirements and conducted

JAD sessions for Oracle upgrade.

Designed, developed, documented and implemented the Nuclear

Regulatory Commission) NRC Document Retrieval System, used

Nationwide.

Upgraded the system from Oracle V5 to Oracle V6.

Produced the required MIL-Standard (military standards)

documentation for the project.

System written in COBOL with an Oracle backend.

Documentation written in WordPerfect.

Spent the first five years as an employee of Statistica Inc. and the

last 1.5 years with Applied Management Systems after they were

awarded the NRC contract.

Senior

Programmer/Analyst Federal National Mortgage Association (Fannie

Mae) DC 1985-1988

Gathered business, technical and system requirements and conducted

JAD sessions with Stakeholders and Business Units for the company

Mortgage Back Security System, IRS Reporting System, Call Center

System and new Product offerings.

Designed, documented and developed the Mortgage Back Security

Systems which reported to Wall Street.

Developed the companies first automated IRS Reporting System.

Enhanced the existing system for new Product offerings.

Responsible for the day to day and month-end processes for the

mortgage backed securities system.

Analyzed their call center processes in regards to mortgage backed

securities.

Systems were written in COBOL with an ISAM backend.

Documentation written in WordPerfect.

Senior

Programmer/Analyst

ManTech International Washington, DC

1984-1985

Designed, documented and developed the data plotting software. Held

a secret clearance.

Since this was a secret project, I am not able to explain what I did

any further.

Senior

Programmer/Analyst

Small Business Systems Alexandria, VA

1983-1984

Designed, documented and developed the COBOL programs as needed.

Military - 74F

Programmer/Analyst US Army Arlington, VA

1979-1983

Gathered business, technical and system requirements and conducted

JAD sessions with Stakeholders and Business Units for the Civilian

Personnel Office, Provost Marshall Office and Post Library.

Produced the required MIL-Standard (military standards)

documentation for these projects.

Automated Civilian Personnel Office, Provost Marshall Office and

Post Library from project design, development, implementation, user

training and documentation.

Systems developed in COBOL with an ISAM file backend.

Documentation written in WordPerfect.

Held a top secret special intelligence clearance.

Training US Army Computer Training given by the Army.

Oracle courses, Oracle V7 management and

training, Case Tools Management, Forms 2.3 for

Developers given by Oracle Corporation.

Data General Courses, COBOL and INFOS II given

by Data General.

Project Management Courses, Project Management

for Success and Project Management/Systems

Design given by GE.

Six Sigma quality courses given by GE.

Finance for Non-Financial Managers given by GE.

Facilitators and Values Workshops given by GE.

SQL Server developer and DBA college credit

courses given by Learning Tree International.

Visual Basic 6 college credit courses given by

Learning Tree International.

Web developers college credit course given by

Learning Tree International.

Technical/Managemen Extensive experience in database design and

t Skills maintenance in Oracle and SQL Server.

Extensive experience in data migration from

legacy mainframe systems to MS SQL Server.

Extensive experience with SharePoint

development, implementation and maintenance for

MS 2000 and some work with MS 2003 SharePoint.

Experience with MS Query Analyzer and Data

Cubes, DTS Packages, job scheduling.

Extensive experience with Crystal Reports.

Experience with web development, Visual Basic,

VB Script, ASP, HTML, MS FrontPage and MS

Publisher.

Extensive experience with COBOL and DIBOL.

JAD Sessions

Requirements Gathering

Documentation - Functional Specifications,

System Specifications, Users Manuals, Project

Plan, Software Requirements, Hardware

Requirements, Test Plans, Implementation Plans,

Maintenance Plans, Project Status, Agendas for

JAD sessions, Scope documents, etc.

Six Sigma Methodology

Project Management

Extensive experience in system analysis and

design.

Business analysis, Systems Analysis, Project

Managements and SDLC.

Experience with all MS Office Professional

products. (i.e., Word, Excel, PowerPoint,

FrontPage, Access, Office Live, Visio)

Experience with Adobe for creation of project

documentation.

Experience with Clippership and Endicia.

Extensive experience in producing DOD and

MIL-STD documentation and associated private

sector documentation for projects, business

analysis and systems analysis.

Exposure to MAS 500, Graphics, Bar Coding and

data plotting.

Exposure to Business Objects, Data Warehousing.

Extensive experience with Data General and

OpenVMS.

Honors/Awards

Management Award (while at GE and NRC)

Quality Award (while at GE and NRC)

Eagle Crest Award (while at NRC)

Employee of the Month (while at UHS-Pruitt,

Ames, GE, NRC and Army)

Letters of Appreciation from User Community and

Management (while at GE, NRC, Fannie Mae and

Army)

Army Commendation Medal (while serving Active

Duty in the Army)

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