Customer Service Sales

***** ********* ****

Inkster, MI *****

Phone 734-***-****

E-mail: ***********@*****.***

Ivano Davis

Objective Seeking a position with an organization to improve in various

aspects and benefit the company in turn. The transferable and

interpersonal skills earned from my previous work experiences

can benefit me in my prospective work.

Education 08/2004-05/2007 Florida A&M University

Tallahassee, FL

General Business

08/2000-06/2004 River Rouge High School River

Rouge, MI

Endorsed High School Diploma

* Earned GPA of 3.2 out of 4.0

* College Preparatory Curriculum

Employment

09/2013-Present Comcast Cable

Ann Arbor, MI

Customer Account Executive

* Inbound calls from cable customers

* Troubleshoot video, internet, phone and equipment

issues.

* Verify & update contact information.

* Process payments, explanation of packages, upgrading of

company products.

05/2013-09/2013 Conway Freight

Ann Arbor, MI

Customer Service Specialist

* Handling all customer interface including some sales

* Logistics planning

* Dispatch & service oversight

* Ensure that all carrier documentation is completed and

received prior to carrier utilization

10/2012-05/2013 Chrysler Group LLC

Detroit, MI

Production Operator

* Handle and maintain the flow of inventory in the

warehouse.

* Perform basic tag and paperwork functions with high

accuracy to ensure integrity of pallet movement and

automotive parts.

* Ensure all equipment and work areas are maintained in a

clean, safe and orderly fashion.

* Operate forklift as required.

10/201*-**-**** Verizon Wireless

Southfield, MI

Data Coordinator/Technical Support Representative

* Utilize trouble ticket system for tracking customer

interactions and problem resolution with Engineering.

* Troubleshoot hardware and software issues associated

with Mac OS, Windows, RIM, Android, and Palm.

* Provide detailed information on how to set up and

configure both voice and data services.

* Manage high volumes of calls consisting of technical

support, billing, sales, and general account support.

* Strengthened skill sets including troubleshooting, multi-

tasking, negotiating, and diffusing irate customers.

8/2010-10/2010 AMG Services (though Staffing KC)

Overland Park, KS

Collection Agent

* Answer incoming calls from customers, verifying &

updating information.

* Finding information & efficiently providing customers

with solutions.

* Establish contact from inbound/outbound call center to

initiate contact of past due borrowers and analyze

borrower's financial situation to offer best repayment

solutions.

12/2009-05/2010 H&R Block (TAC Worldwide)

Kansas City, MO

Client Support Agent

* Inbound calls from current & prospective tax clients.

* Verifying & updating contact information.

* Processing orders for replacement/lost/stolen debit

cards.

* Advising clients on the status of their personal tax

returns.

02/2008-10/2009 Family Dollar

Canton, MI

Assistant Store Manager

* Greeting customers & assisting with item location within

the store.

* Responsible for cash register operation & maintaining an

accurate roster of sales/returns/voids.

* Merchandising store items to ensure an appealing

display.

Skills Customer service, logistics, technical support, MTAS, MARS,

ACSS, REMEDY, Windows XP, Windows NT, Windows Vista.,

Microsoft Office XP, Microsoft Office 2000, Microsoft

Office 1997, MS Word 2003, MS Access, MS Excel 2003,

Internet Explorer, Outlook, etc.

Contact this candidate