Customer Service Representative, public relations and communications

RACHEL J. WESTMORE

Orange County, CA

818-***-**** ***********@*****.***

EDUCATION:

University of Stirling, Stirling, Scotland August

2014

Master of Science in Strategic Public Relations and Communication Management

California State University, Chico, Chico, CA May 2012

Bachelor of Arts in Communication Design; Minor in Instructional Design

SKILLS:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); Adobe Creative Suite

(Photoshop, Illustrator, InDesign); various social media platforms (Facebook, Twitter, LinkedIn,

Google+, Instagram, Tumblr, Blogger, WordPress, Wix website builder); Certified in CPR, AED

and Basic First Aid

PROFESSIONAL EXPERIENCE:

Chico Area Parks and Recreation District, Chico, CA August 2012 – May 2013

Afterschool Program Leader

• Assisted in providing a safe, fun and positive environment for children to spend afterschool hours

• Supervised children and ensured positive and appropriate behavior using guidance and

communication

• Designed and implemented enjoyable, productive and safe activities for children

• Contributed to children’s academic success by overseeing a positive and efficient study

environment and assisting in school work

Bird in Hand, Chico, CA April 2012 – May 2013

Customer Service Representative

• Built and maintained relationships with customers while exceeding their needs through strong

customer service

• Responsible and accountable for merchandise transactions; balanced registers at the end of the

business day

• Assisted in maintaining the visual and organizational effectiveness of the sales floor

Upward Bound, Chico, CA August 2009 – December 2011

Tutor

• Served as a positive role model, friend, and mentor to underprivileged high school students

• Helped to ensure students were academically successful by providing assistance in classes and

overseeing academic progress

• Advised and assisted students in the process of researching and applying to colleges

• Attended staff meetings and kept program advisors up-to-date on students’ academic status and

progress

Tall Mouse Arts and Crafts, Yorba Linda, CA August 2004 – August 2009

Customer Service / Sales Associate

• Built relationships with customers while exceeding their needs through strong customer service s

• Responsible and accountable for merchandise transactions; balanced registers at the end of the

business day

• Assisted in designing and implementing merchandising strategies throughout the store

• Monitored and maintained store inventory and placed stock orders as necessary

• Managed and oversaw the successful running of the store’s fabric department

VOLUNTEER WORK AND ACTIVITIES:

• CAVE (Community Action Volunteers in Education), Volunteer

• Chico State’s Orion Newspaper, Opinion Columnist

• University of Stirling’s Brig Newspaper, Contributing Writer

• KCSC (Chico State’s radio station), Intern

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