Customer Service Administrative Assistant

Jearline Wise

Medical Appointment Scheduler and Administrative Assistant

Raleigh, NC

*******@***.*** - 919-***-****

Obtain a position as an administrative assistant in which my organizational abilities can be fully utilized.

Work Experience/Background:

WORK EXPERIENCE

Medical Appointment Scheduler and Administrative Assistant

Wake Internal Medicine Consultants - Raleigh, NC - April 2003 to August 2014

Performed various secretarial/clerical duties

• Greet patients and medical staff

• Filed and recorded payments and charges

• Answered telephones and transferred calls

• Interact with organizational staff, executives and patients on daily basis

• Organized the scheduling of patients surgeries, follow-up appointments and insurance authorizations as well

as process doctor and insurance referrals.

• Maintained patient appointment schedule records

• Coordinated and maintained procedures and schedules for Nuclear Stress Unit

• Assist in training employees

• Schedule appointments and organize data for cardiologist and primary doctors while maintaining patient

confidentiality

Administrative Assistant II

Wake County Human Services - Raleigh, NC - December 2002 to April 2003

Performed various secretarial/clerical duties

• Electronically billed medical claims

• Upkeep of medical records

Applications Information Coordinator

Vishay Measurements Group, Inc - Wendell, NC - February 1978 to March 2002

Daily office management including office operations, training, negotiating, customer service and

implementation of office policies and procedures.

• Served as liaison between clients and engineers

• Provided support for engineers and managers

• Conducted telephone surveys and processed orders

• Served as assistant training coordinator and receptionist

• Managed organization of sales training literature and correspondence

• Promoted customer service and business relations for established customers

EDUCATION

Medical Systems Administration

ECPI Technical College - Raleigh, NC

2003

Associates in Computer Sciences

Hardbarger Junior College of Business - Raleigh, NC

1991

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