Customer Service Sales Representative

Brandon Bray

Midvale, UT

************@*****.*** - 801-***-****

Over 5-years experience in writing and graphic design in the publishing field. Over 5-years experience in

website design with educational background and work experience in SEO. Over 10-years experience in

customer service, sales, and technical support, via phone, internet, and in person. Organized, task oriented

self-starter proficient in all Microsoft Office software, Internet and SEO, Adobe & Corel graphics suites, video

& audio editing for broadcast/webcast.

SKILLS:

Lotus Notes

Oracle Office

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet Navigation

Team Work

Customer Service

Time Management

Verbal Communications

Written Communications

Advanced Math (Calculus & ODE)

Writing

Publishing

Collaboration

Graphic Design

Website Design

Search Engine Optimization

PUBLISHING:

- Wrote novels and created graphic materials for print.

- Providing scientific consultation based on engineering background.

- Contributing Artist for the Origin Award winning "Babylon 5" Role Playing Game.

- Creating print-quality graphics using traditional pen & ink, computer graphics, and 3D software.

WEBSITE DESIGN / SEO:

- Front-end programming for websites in HTML and CSS.

- Writing blogs between 500 and 5000 words with excellent grammar and spelling.

- Customizing content, HTML and website architecture to build superior ranking factors.

- Creating website graphic images, info-graphics, and branded imagery for social media sites.

- Producing, filming, and editing video for online streaming via Blip, YouTube, and online broadcast.

CUSTOMER SERVICE / TECHNICAL SUPPORT:

- Telephone or face-to-face customer service and technical support for contract clients, which included Intel,

Microsoft, Hewlett Packard, AT&T, Sprint, Comcast, Discover Card, and Bank of America.

- Performed research and statistical data analysis for new marketing solutions.

- Conducted direct sales, and engaged in active recruiting for customers and clients.

- Advertised and assisted in the implementation of marketing campaigns, trade shows, client expos and

national tours for Intel.

- Engaged disenfranchised clients and customer complaints, pacified angry customers, rebuilt trust with clients

and solidified the client's brand as a providers of superior customer service.

- Maintained customer database to maintain quality customer service, prompt and individualized

correspondence, and provide management an accurate assessment of employee activities and client needs.

WORK EXPERIENCE

Utah Seo Pros - Salt Lake City, UT - March 2014 to May 2014

Admission Consultant

Independence University - Salt Lake City, UT - August 2013 to December 2013

Discover Financial Services - West Valley City, UT - July 2011 to May 2013

Direct Sales Representative

Comcast - Sandy, UT - February 2011 to June 2011

Web Site / Graphic Designer

Family Learning Tree - Steamboat Springs, CO - October 2010 to December 2010

Convergys Marketing Solution - Customer Service

Taylorsville, UT - July 2004 to November 2009

Writer / Graphic Designer - United Kingdom

Mongoose Publishing - June 2003 to July 2008

EDUCATION

Bachelors of Science in Mass Communication

University of Utah

2010

LINKS

http://www.linkedin.com/in/BrandonMBray

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