IT Administrator/Manager
Resume:
NICK PAPAFOTOPOULOS
BENSENVILLE, I L 60106
NPAPAFOT@HOTMAI L.COM
S kills
OBJECT I V E
Seeking a Technical Leadership position within an energetic IT team.
Project
M anagement
EXPER I ENCE
Vendor
M anagement
System Administrator April 2014 – Present
Edgebrook Technologies, Bensenville, I l linois MS Office Suite
Active Directory
Assigned as contractor to Chuhak & Tecson, P.C. - a Loop law fi rm. Provide Level I-I I I
desktop support to 150+ users (66 attorneys). Manage vendor relations. Document
WinXP
environment, processes, and procedures. Manage 30+ vir tual servers on 3 physical
Windows 7
hosts and 5 physical servers. Evaluate disaster recovery solution, backup solution, and
new MFP lease. Traced and documented time billing software. Provided decision-
Microsoft
making support to Chief Operating Officer in the absence of a permanent Director of IT. Exchange Server
T raced and documented print/fax/phone billing process and uncovered lost phone
b illings, recovering over $1000/month in billable expenses. Windows Server
Symantec AV
L evel I I Deskside and Server Support January 2012 –
November 2013
Symantec
Edgebrook Technologies, Bensenville, I l linois (August 2013 – November 2013) BackUp Exec
I nsight Di rect, Bloomingdale, I l linois (January 2012 – July 2013)
Remote Desktop
Assigned as contractor to Global Brass & Copper Holdings, L LC corporate headquar ters
Dell Hardware
i n Schaumburg, I l linois as local support and server admin. Working in WinXP
environment supporting C-level employees and staff. Deployed Win7 rollout, Server
Smartphone
2008 installations, Exchange 2003 Server management, and equipment refresh.
Configuration
Participating in cut-over from Exchange to Outlook365. Configured and deployed Cisco
Call Manager Express. Added call features via CLI and GUI. Provisioned Cisco phones
VOIP
v ia GUI. Troubleshoot Cisco Routers with assistance from CCIE techs from network
p roviders. Configure users on VPN servers. Serve as liaison between corporate IT and
subsidiary IT groups.
Certifications
Owner, Technical Support & Administration March 2001 –
MCSE 2012
December 2011
Server
Nikocom Networks, Ltd., Homer Glen, I l linois
( in process)
Provided on-site and telephone technical support to small businesses. Advised company CompTIA A+
(2012)
owners on equipment and software needs. Configured LAN/WAN environments for
m ultiple locations. Created backup solutions for clients. Provisioned web hosting and
MCSE (NT4.0)
e-mail services. Installed low-voltage wi ring for network and phone applications.
P rocure equipment for resale and repurpose.
Novell CNE
Managing Broker/Owner M ay 2005 –
December 2011
Pavilion Real Estate, L LC, Homer Glen, I l linois
Represent buyers and sellers in real estate t ransactions. Represented banks in
l iquidation of foreclosed properties. Personal volume $15,000,000 annual t ransactions.
M anaged sales team of five. Negotiated contracts between parties on behalf of sellers
and buyers. Negotiated short sale terms with lending institutions to help sellers avoid
foreclosure.
Sr. Technical Specialist May 1998 – March 2001
Sears, Hoffman Estates, I llinois
Designed and deployed client/server based solutions nationwide. Provided Tier I I I
support for all deployed solutions. Provided documentation and t raining to on-site
support technicians. Managed non-technical issues including vendor management,
aggressive project deployment, and customer demands. Worked with construction
manager to ensure t imely delivery of systems and proper configuration of electrical and
network needs. Interviewed prospective teammates and t rained upon hire. Nominated
for company leadership award. 60% t ravel nationwide.
Adjunct Faculty August 2000 – May 2001
Oakton Community College, Des Plaines, I llinois
Instructed MCSE classes to prepare students for exams and Microsoft MCSE
certifications.
Technical Marketing Manager June 1997 – May 1998
3Com/USRobotics, Skokie, I ll inois
Designed and installed networks for use at major technology t rade shows and events.
P rocured equipment and provisioned services for LAN/WAN services at t rade shows.
M anaged demo development with Product Managers and Engineers for display.
M anaged on-site laborers for successful installation of t rade show booth and equipment.
Senior PC Technician May 1996 –June 1997
U SRobotics, Skokie, I ll inois
Provided Level I I support to 1500+ users of Win3.1, Win95, and WinNT. Installed,
configured and tested servers for production use. Trained new team members.
M anaged operating system upgrade for corporation. Installed and Deployed DHCP
companywide.
E DUCAT IO N
Computer Science, Bachelor of Science May
1996
Northern I llinois University, DeKalb, I l linois
Emphasis in Applied Data Processing. Learned structured programming and process
development in a mainframe environment. Classes in Object Oriented languages and
database as well as Unix.
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