Accounts Payable Technical Support

CURRICULUM VITAE

Career Objective

"To attain a challenging position in Accounts payable,administration,

and public relations field by joining a reputed professional

organization wherein I can explore my motivation and demonstrate my

commitments at the same, to achieve success."

experience summary

. Working with Genpact in a Suncorp Bank as Accounts Payable Officer for

Australian Process (10.09.2008-Till Date)

. Worked with a HCL Technologies ltd. in BT technical ISP process for

U.K. as Sr. Technical Support Officer/Subject Matter Expert

(27.09.2006-30.12.2007)

Educational Qualifications

. 2000-04 B. Com Pass, Delhi University

. 1999-00 XII th, CBSE Board (Commerce)

software skills

Operating System : Windows 9 xs, & 2003 Server

Web Language : HTML.

RDBMS : MS-Access

Hardware : A+

Networking : N+, MCSE, CCNA from CMS Pvt. Ltd.

experience DETAILS

Company Name Genpact Private Limited, Gurgaon

Duration 10.09.2008 - Till Date

Role Process Developer/ Supervisor escalations

Business area Accounts payable Finance Process Suncorp Bank

Australia

Collection Advanta Bank U.S.

Collection GE Money Bank U.S.

> Working Genpact (10.09.2008 - Till Date).

. Role: Working with a Financial Process for Australian Bank named

as Suncorp Bank.

Responsibility:

. To set up new bank accounts for users, processing invoices for

their expenses, creating iexpense report, taking care of foreign

exchange invoice entry, creating spreadsheets in Excel and

uploading for pay run.

. Part of a pilot team and stabilizing the process.

. Maintaining SOP for the process.

. Creating a flow chart for data in and out.

. Taking care of the testing of software's like oracle and other

application used in the process.

. Taking care for the new updates in the process.

. Make a conference call with clients and discuss about changes in

the process.

. Produce and analyze weekly, monthly dashboards.

. Ensure updated documentation are available for all processes.

. Taking care of the monthly AES report.

. Participate and initiate in the calls with client Develop best

practices.

. Lead the team to provide internal and external audit support.

. Role : Worked with Collection Team

Responsibilities:

. To get an update on a regular changes in process, Set targets

for the team, Making strategy for achieving goals, Handling the

team of 10 - 15 People, Dealing with escalation calls and

manages the responsibilities of the manger

. Taking floor hurdles to give new updates to new hires as well as

old team members.

. Taking care about the performance of the new joiners and work on

them to improve and perform.

. Working as per required process need to set the goal and to achieve

goals on time

. Give required information to them as per required by team member

. Maintaining of Mock Aes of the portfolio.

> Awarded with the Bronze award as best performer in the portfolio.

> Trained on Lean and Excel

Company Name HCL Technologies Pvt. Ltd

Duration 27.09.2006 - 30.12.2007

Role Sr. Technical Support Office/ Subject Matter

Expert

Business area BT. Technical ISP

> Worked with HCL Technologies Pvt. Ltd (27.09.2006 - 30.12.2007).

Role: Worked in Inbound U.K. Technical ISP Process

Responsibilities: Worked as per required process needs and to

manage supervisory activities

Dealing with telecom ISP and configuration of routers and

dealing with all technical problems if a customer has, Apart

from the supervising team and manages team in the absence of

Team Leader gives help to the team and resolve issues of

customers and make a report when required in the absence of Team

leader.

Soft skills

. Ability to work in new and challenging environment.

. Willingness to work in teams and the ability to lead group activities.

. Willingness to learn new concepts, ideas and use new technologies.

. Attitude to share information and new knowledge.

. Priority for Innovation and Quality.

PERSONAL DETAILS

. DATE OF BIRTH : 14th-Oct-1982

. PERMANENT ADDRESS : X-14 Naveen Shahdara, Delhi 110032

. LANGUAGE KNOWN : English, Hindi.

. PASSPORT NO. : K0428794

. CONTACT : 999-***-****

. Email : ************@*****.***

(LALIT BHOLA)

Lalit Bhola

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