Progressive Human Resources/Operations Strategist

TERRY LETOURNEAU

*** **** **** ** ● Beechgrove, TN 37018 ● 615-***-**** ● ************@*****.***

Available for relocation (without assistance) and extensive travel

FiveChairs profile - http://bit.ly/1hfKjQT LinkedIn profile - http://linkd.in/WyfVIL

PROGRESSIVE HUMAN RESOURCES/OPERATIONS STRATEGIST –

PROFESSIONAL PROFILE

Results-driven business executive with 20+ years of experience directing medium-size

businesses and nonprofit community organizations. Proven ability to provide multi-layered

team leadership driving performance, program improvement, and quality initiatives.

Proactive, visionary business leader known for ability to win fiercely loyal community support,

develop key coalitions, and build crucial relationships with a shared sense of purpose.

History of repeated success in turnaround operations – praised by executives and board

members for reversing negative cash flow, rightsizing programs, elevating morale, and

overcoming adversarial relations with regulatory agencies.

AREAS OF EXPERTISE

● Executive Leadership ● Negotiation/Communication ● Turnaround Operations/

● Training/Leadership

● Full P&L Responsibility Change Management

● Program Development ● Opening New Markets

Development

● Staff Recruitment & ● Performance Management ● Key Account

● Business Management

Employee Relations Management

PROFESSIONAL EXPERIENCE

GLOBAL INDUSTRIAL SERVICES, INC. – Holliston, MA

Regional Manager (MA/RI), 2012 - Present

Currently oversee all facility management/services for 175 Verizon CO’s, Verizon

garages, Verizon Call Centers, Verizon Admin Centers, 135 TD Banks, and Bristol

Myers Pharmaceutical (Devens).

Successfully implemented preventative maintenance programs for the Operations

division, oversee numerous capital improvements, renovations, full P&L operations, and

tenant improvement projects and rolled out several energy conservation initiatives.

Negotiated property management and leasing agreements with third-party vendors for

complete portfolio.

Initiated business process changes, recruited accounting resources, and established

training services for the Global employees servicing portfolios.

Perform diverse tasks, such as recruitment, hiring, motivation, conflict resolution, records

maintenance, daily schedules, payroll processing, and benefits management.

RENEWFM RADIO NETWORK – Fitchburg, MA

Chief Operating Officer (COO), 2010 - 2012

Recognized for successful retention of underwriters during transition of leadership.

Full P&L responsibility plus forecasting of yearly budgets in excess of $2 million

annually.

Responsible for strategic development & launch of RenewFM Radio Network, staff

management, purchasing, staff/workforce development and training, market analysis,

new business development, marketing, pricing, and new product introductions.

Responsible for the legal & safe operations of RenewFM Radio Network.

GATSBY GROUNDS CO., INC. – Lancaster, MA

Director of Operations, 2006 to 2010

Recruited by CEO to help build new facility maintenance/property management

company site in Greater Boston, guiding the startup and management of a full

spectrum of operations, systems, and programs.

Worked with senior management to create HR policies and procedures; recruit

employees; create group benefits databases; and develop orientation, training and

incentive programs.

Structured and implemented programs and policies in the areas of environmental

sustainability, training, compensation structures, benefits packages, incentives and

new-employee orientation.

Successfully aligned business planning and financial processes with performance

improvement and business risk-management activities.

Fostered a teamwork/open-door environment conducive to positive dialogue across

the organization. Personal efforts were cited as the driving force behind branch’s

customer-retention rate of 92% within an industry where high turnover is the norm.

Oversaw 10 employees and $2.6 million budget to drive process improvements

across operation, as well as improve, policy issuance, billing, commissions, and

customer service.

SOMA CONSULTING GROUP – Boston, MA

Founder/President, 1995 to 2006

Optimized performance measurement systems for major nonprofit organizations, thus

substantially improving integration of quality, operational, and financial information.

Designed and led client projects focused on operations and change management, service

quality, process improvement, performance measurement, team solutions, human

resource strategies, and leadership development for international consulting/training

nonprofit companies specializing in improving individual and organizational

performance.

Built consensus among fragmented boards that succeeded in delivering unanimous

support of nonprofit programs.

EDUCATION

Master of Business Administration in Global Business

LIBERTY UNIVERSITY Lynchburg, VA

Master of Arts in Organizational Leadership

SOUTHWEST SEMINARY Jennings, LA

Bachelor of Science in Psychology

DAVIS COLLEGE Binghamton, NY

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