Customer Service Field Technician

German L. Gonzalez

** ***** **.

Haledon, NJ, ***08

(973) 941- 4683 Mobile

(973) 345 – 3630 Home

E-mail:*********@***.***

CAREER OBJECTIVE:

To obtain a position that will utilize my skills in computers and electronics and provide an

opportunity for advancement.

KEY QUALIFICATIONS

Customer Service Oriented, Friendly, Responsible, Autonomous. Dependable and Hard working

individual who is able to work under pressure with little supervision. Disciplined quick learner

able to adapt any working environment.

COMPUTER & TECHNICAL SKILLS

Computer Knowledge: Windows 7, Vista,XP, Microsoft Office 2010 (spreadsheets, word

processor), Microsoft Outlook, Quick Books, Power Point, Internet. Attend A+ Hardware

Core (Pending final test for certification)

Good Judgment, troubleshooting and problem Solving Skills.

Experience in the cable pulling process, Installs, Wire Termination at Both ends: Audio,

Video, e.g., etc.

Excellent Comunication Skills. Bi-lingual: Fluently speaks reads and write English and

Spanish.

Structured and organized. Efficiently oriented towards time Management.

EDUCATION

04/03 RETS Institute, Nutley, NJ

Computer Electronics Technician Plus, GPA: 3.67;

Awards: Perfect Attendance, Honor Roll.

03/00 Boiler Operator, black Seal License, State of NJ.

09/93 Degree in Computer System Eng., including Basic Programming courses in

COBOL, BASIC and Pascal.

WORK HISTORY

2003-PRESENT Jefferson Audio Video Systems, Inc. Louisville, Kentucky

Field Service Technician / Installer

Provide Preventative Maintenance and Repair Service to all clients, perform installations &

upgrades of JAVS equipment and related products within the coverage area. And provide

technical support to customers on the phone, Internet, and in person. Ensure that digital

recordings A/V are properly capture, record and safely publish. Other responsibilities include

design schedule for service contract in a weekly basis to ensure prime operation of equipments.

1998-2003 Claridge House II (Condominium Association), Verona, New Jersey

Boiler Operator, Package Room Attendant

Keep an update inventory of all the packages address to the tenants on the condominium, In

order to distribute then well.

1997-1998 Emerson Golf Club, Emerson, New Jersey

Cart Attendant

Keep a specific amount of power carts for the golfers that were schedule to play on the date and

time specified on a time sheet. Organize Tournament, golf outing, and golf pro-shop.

References Furnished Upon Requested

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