Customer Service Manager

Objective:

To implement effective support services for the diverse population of

consumers your organization serves.

Proficiency with computer software:

Cisco CCNA classes - Basic, Switches and Routers

Education:

Drake University - Des Moines, Iowa - Bachelor of Arts and

Sciences/Marketing

Notre Dame High School - Peoria, Illinois

Experience:

. Oversee customer service function for customers/residents, vendors,

and owners.

. Monitor customer satisfaction and retention.

. Perform ongoing property inspections to owner's specifications.

. Improved occupancy by setting goals and procedures to assist customers

and property owners in answering every call immediately and replying

within an hour of receiving.

. Responsible for ensuring all aspects of maintaining the building in

clean and attractive condition.

. Responsible for ensuring the building systems are operational and are

in compliance with all code regulations.

Career History:

Holiday Inn Express Nov 2007 -

present

Juno Beach / Fort Pierce. Florida

Customer Service

. Hands-on with the overall operational and financial aspects of two

hotels totaling 213 rooms.

. Review property performance and evaluate marketing and pricing as

needed.

. Organize and conduct recurring resident activities on-site.

. Oversee customer service functions for residents, vendors and owners.

. Monitor resident satisfaction and retention.

. Ensure customer work requests are satisfied in a timely and courteous

manner.

. Respond to emergency situations and make appropriate decisions for the

well being and protection of the property and customers.

Royal Cup Coffee July, 2000 -

October 2007

West Palm Beach, Florida

Territory Manager

. Up selling of coffee and tea products to 45 commercial customers per

week.

. Customer interaction with coffee shops, restaurants, hotels and

retirement communities.

. Inventory control of all warehouse products.

Anderson Engineering August 1996 -

July 2000

Fort Myers, Florida

General Manager/Route Supervisor

. Subcontracting to water and electric utilities for all services.

. Effective time management to increase units produced on a daily basis

while utilizing rerouting and various techniques to promote a worker

efficient atmosphere.

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