Customer Service Technical Support

Virginia L. Hallman A+, Network+, MCP Certified Professional

**** ****** ****, ****, ** 29745

Cell 704-***-****

email *****@****.***

Highly motivated and skilled IT professional seeking career in organization that welcomes experience,

initiative, dedication, and exceeding expectations. Working in IT Technical Support or Administration and

working with Desktop PC, Server, Network, Database, Manufacturing.

TECHNICAL and PROFESSIONAL SKILLS

•Desktop Systems, Laptops; IBM/Lenovo, HP, Dell

•Network and Server support; HP & Compaq Servers, Routers, Switches, UPS, LAN, WAN, Wireless,

Checkpoint FW, Cisco VOIP

•Printers install, setup, configure, repair - HP, Xerox, Ricoh, Lexmark - Printers, Multifuntion

•All Microsoft Operating Systems and Active Directory, some DOS and Linux

•Software install and support including Micosoft Office Suite, Exchange, Lotus, SQL, CAM, CAD, AutoCAD

•Industry software including Financial, Database, Call Center, AS400 input

•Previously have worked with HTML, A, Q, and Visual Basic, Fortran.

•Works well in a team environment abilitiy and willingness to take direction.

•Professional, intelligent, motivated worker. can work independently as well

•Organizational abilities, staff management, team building.

•Excellent customer service, interpersonal skills, support, technical training, communication.

•Extensive Technical Training experience. Both with clients and associates.

•On-site and phone support in a fast-paced, complex, multifaceted evironment

• Proficient with Diagnostics, Support Technuiques and troubleshooting, diagnostics,

• Quickly adaptable to new technologies and concepts. Varied background experience.

•Industrial Equipment install, configure, maintenance, repair and component rebuild.

•Automated Cut&Sew, Applicaton, folding, conveyor systems, fill and cap, packing, material handling.

PROFESSIONAL HISTORY

Compucom Systems Inc. • September/2005 • Field Service Technician, Field Service Analyst

•Onsite technical support encompassing a major corporate center and multiple branch locations.

Maintained outstanding level of customer service and satisfaction.

•Resolved problems onsite and remotely. Performed general maintenance, repairs, and resolved complex

problems. Communicated information to both technical and nontechnical personnel.

•Configured, installed and maintained IT Equipment, including desktop and laptop systems, monitors and

other peripherals. Specifically focused on banking client and security needs. Also, support for print

devices and networking equipment Servers, Switches, Routers, UPS, Cisco VOIP.

•Received tasks via ServiceNow IT Service Management Suite. Prioritized tasks, requiring self direction for

scheduling, with a sense of urgency and attention to detail.

•New client location setups and renovations. Involved installing, configuring, and testing computers,

printers, teller equipment. Also, checking network, phone and VOIP, and server functions.

•Teamwork on projects with technicians from company, client, and other service vendors and OEM’s.

Worked as team member or sometimes lead. Team lead on Windows XP deployment project, TCD /

TCR teller safe systems, check image scanner systems, hardware refresh project, and Windows 7

upgrade deployment.

Compucom, Charlotte, NC • May/2005 • XP Deployment Team Technician - Via Robert Half Technology

•Conversion of bank client branches to Windows XP.

H&R Block, Charlotte, NC • 2005 • District Technical Support Specialist

•Setup and support for 10 networked tax offices. Included POS, WAN, Efile, Server and PC Hardware, OS

and Software. Provided onsite and phone support. Also provided occasional support for 29 additional

offices in area.

Qualxserv, Shrewsbury, MA, October 2004 Dell & IBM PC Repair • Dell & IBM PC repair

Prosys, Greensboro NC A&T • July - August 2004 • Active Directory Deployment Team Leader

•Team Lead, Active Directory . Supervisory Added workstations to domain, copy profiles, set permissions,

misc.

H&R Block, Gastonia, NC • 2004 • District Technical Support Specialist

•Setup and support for 10 networked tax offices. Included network cabling new offices, Server and PC

Hardware, OS and Software Installation. Maintained all and updated software weekly. Provided onsite

and phone support to coworkers on all technical issues. Also provided occasional support for 8 offices

in adjoining area.

Gaston County Tax Re-evaluation Project, Gastonia, NC • 2002 • Data Operator

•Provided data entry support for Gaston County Tax Department; worked during the rollover to a new

database and gained a further understanding of databases and networking concepts

Pillowtex/Fieldcrest Cannon, Concord, NC • 1991 - 2001 • Industrial Technician

•Worked with a team in the upgrade of systems for Y2K; assisted with the WAN change over to AS400

system utilizing ORACLE; assisted in the installation of Windows 95 for networking and database

access; transitioned inventory to ORACLE; trained supervisors and personnel to use the new

computers/operating systems

•Provided technical support in a fast-paced, production-centered manufacturing environment; maintained

responsibility for troubleshooting, diagnostics, preventative maintenance and repair of production

equipment; trained 5 other Technicians and several Equipment Operators; acted as Crew Leader and

'Stand-In' Supervisor

EDUCATION and CERTIFICATION

•Pennsylvania State University, Shenango Valley Campus, Sharon, PA; Major: Engineering. 27 credits, incl.;

Engineering Graphics, Calculus, Chemistry, Economics, Composition

•Central Va. Community College, Lynchburg, VA; Major: Drafting and Design Tech. 21 credits including;

Industrial Drafting, FORTRAN, Technical Math, Industrial Safety.

•Beckley College, Beckley, WV; Major Pre-Engineering. Engineering Drawing, CAD AutoCAD

•New Horizons Computer Learning Center, Charlotte, NC; A+ certified, Network+ certified, MCP curriculum

MCSA Windows 2000.

• IBM/Lenovo, HP, Dell - Desktop and Laptop systems

•HP, Xerox, Ricoh, Lexmark - Printers, Multifunction

ADDITIONAL STUDIES

•Industrial Drafting, CAD, AutoCAD, Engineering Drawing and Graphics

•Website Design, Graphic Design

•FORTRAN, HTML, Basic, Visual Basic

•Technical Documentation, Technical Math, Industrial Safety

INTERESTS

Computers, Internet Research, Poultry, Science Fiction, Cooking, Gardening, Sewing, Crochet, Fishing

REFERENCES available upon request

Contact this candidate