Quality Assurance Project
Resume:
JODI B. DONLON
Clarksburg, MD 20871
Summary Fifteen years of diversified experience in Configuration Management, Software Testing and
Quality Assurance, with solid skills in the Information Technology field. Highly self-motivated,
precise and excellent multi-tasking skills. Maintained the highest QA standards, and taken
multiple personal and skill building courses. Experienced managing projects through the
SDLC from product/enhancement inception to implementation. Strong troubleshooting skills
and proven ability to prioritized tasks and resources to meet deadline and goals.
Government Security Level Clearance (G - public trust level)
Technical Quality Assurance: Serena (TeamTrack), Oracle PRISM (COTS), BI Dashboard, JIRA,
TPF/Mainframe (13 years), IBM-Rational ClearQuest, XML, Mercury WinRunner, Use Cases,
Oracle Defect Tracking, GUI, *Testing Types - Acceptance, Accessibility, Ad-hoc, Boundary,
Black box, Compatibility, Comparison, Conversion, Browser, Error-Handling, End-to-end,
Exploratory, Functional, GUI, Integration, Interface, Install/Uninstall, Inter-Systems, Keyword-
driven, Load, Manual, Negative, Operational, Performance, Regression, Requirements,
Security, Scenario, Smoke, Stress, Upgrade, User interface, Volume, Vulnerability, White box,
Workflow*
Software/Operating Systems: Tpump (SQL), Windows 95/98/2000/NT/Vista/XP, Word,
Excel, Outlook, Power Point, MS Project, MS-Visio, NetMeeting, GDS/ADS: Sabre,
Apollo/Galileo, Worldspan, Amadeus, Pegasus Web, Pegasus Ultraswitch/Direct Connect
Hotel Systems: MARSHA, TPF/GI, GDS Simulators, FOSSE (Courtyard PMS), Richie
(Residence Inn PMS), Opera, Fidelio, One Yield, Marriott.com, Merlin/PURE, NGS, OSCAR
(Marriott’s history warehouse), EPIC
GDS/ADS: Sabre, Apollo/Galileo, Worldspan, Amadeus, Pegasus Web, Pegasus
Ultraswitch/Direct Connect
Hotel Systems: MARSHA, TPF/GI, GDS Simulators, FOSSE (Courtyard PMS), Richie
(Residence Inn PMS), Opera, Fidelio, One Yield, Marriott.com, Merlin/PURE, NGS, OSCAR
(Marriott’s history warehouse), EPIC
Quality Assurance: TPF/Mainframe (13 years), IBM-Rational ClearQuest, XML, Mercury
WinRunner, Use Cases, Oracle Defect Tracking, GUI, *Testing Types - Acceptance,
Accessibility, Ad-hoc, Boundary, Black box, Compatibility, Comparison, Conversion, Browser,
Error-Handling, End-to-end, Exploratory, Functional, GUI, Integration, Interface,
Install/Uninstall, Inter-Systems, Keyword-driven, Load, Manual, Negative, Operational,
Performance, Regression, Requirements, Security, Scenario, Smoke, Stress, Upgrade, User
interface, Volume, Vulnerability, White box, Workflow*
Software/Operating Systems: Tpump (SQL), Windows 95/98/2000/NT/Vista/XP, Word,
Excel, Outlook, Power Point, MS Project, MS-Visio, NetMeeting, Serena (TeamTrack), Oracle
PRISM, BI Dashboard, JIRA
Experience Amtrak 2013 –
ongoing
Contractor Quality Assurance
Washington DC
• Tested new government releases and project using TPF Mainframe.
HTSI/Appsential 2009 – 2013
Configuration Manager & Senior Quality Assurance Engineer
Department Of Energy, Germantown, MD
• Responsible for weekly issues review meeting.
• Prepare the report of issues, run the meeting, and update SCRs as needed based on
outcome of meeting
• Insure all SCRs in TeamTrack are properly reviewed and meets DOE requirements.
• Hold CCB meetings. Gather information required for CCB, and send out to CCB board
members one week prior to meeting for review
• Conduct CCB meetings, and send out CCB notes post meeting.
• Responsibilities for SCR deployments include making sure CM process flow for each SCR
in TeamTrack is current and complete. Before an SCR is implemented all necessary
notification are sent to Project Team. Project Team is also notified after any and all
deployments.
• Responsible for MIS and STRIPES User Account Management Processes. This includes
any MIS testing or changes in regards to STIPES management.
• Other responsibilities include maintaining CCB mailing list, CCB iPortal workspace,
keeping all STRIPES CM documents up to date, and making sure iPortal CM workspace
is current.
• Develop, implement, and update testing procedures/practices for Compusearch PRISM STRIPES,
(Strategic Integrated Procurement Enterprise System), ensuring business requirements are met
• Perform manual software testing of STRIPES, and report any discrepancies discovered.
• Create End to End test cases for continuous improvement, and automate STRIPES test
cases.
• Defines, develops and implements quality assurance practices and procedures, test plans
and other QA assessments.
• Ensures that all of the programs work properly and that all website items function
according to plan.
• Develops automated testing systems.
• Defines scope and objectives of all levels of QA testing. Participates in all aspects of
testing, including functional, regression, load and system testing.
• Develop, execute and analyze quality-reporting measures. Records and reports on
testing metrics.
• Investigates and evaluates new testing technologies and products. Tracks and reports
defects.
• Works directly with appropriate personnel to understand project concept, objectives and
approach of software development projects.
• Acts as a consultant on quality methods, processes, and tools.
• Participates in internal and external quality audits.
• Work closely with the program and procurement offices in creating and modifying
contracts, solicitations, requisitions, grants and award opportunities in the Strategic
Integrated Procurement Enterprise System (STRIPES).
• Track and follow up on all incidents using Remedy Ticket Tracker System.
• Troubleshoot and resolve all Tier 1 related support.
• Process Management Information System Requests to assist users with submitting new
STRIPES account requests and modifications.
• Monitor/Support STIPRES Inbox, Phones and Voicemail to ensure that users are receiving
the proper level of support in a timely manner.
IR Senior Quality Assurance Analyst – MARSHA Development 1998 – 2008
Marriott International Corporate HQ, Bethesda, MD
• TPF Mainframe testing (MARSHA) for ten years.
• Established track record of consistently meeting deadlines in QA, Test Management, and
Test Execution. Proven ability to multi-task and work effectively under pressure.
• Excellent interpersonal skills (business analysis, user support, technical team, and
training/mentorship).
• Highly proficient in testing of complex projects and implementations to MARSHA
(Marriott’s Reservation System). Successfully implemented over eighteen major projects
with no fallbacks.
• Strong in comprehension of both business requirements and technical solutions, often
encompassing new concepts and solutions.
• Complete SDLC (Systems Development Life Cycle) experience in test planning,
translation requirements, designing detailed test cases, writing test scripts, tracking test
timelines, and reporting status.
• Proficient in the use and understanding of XML in MARSHA (Marriott’s Reservation
System).
• Experience in defect tracking. Maintain record of test discrepancies, using designated QA
tools.
• Excellent working relationships with business groups, technical teams, MCNC (Marriot’s
data center), and external vendors.
• Strong analytical ability and excellent communication skills, both written and verbally, and
creative problem solver.
• Highly proficient in both manual and automated testing on client/server and web-based
applications.
• Specific testing expertise includes Integration Testing, System Testing, Functionality
Testing, Performance Testing, GUI Testing, Regression Testing, and User Acceptance
Testing.
• With thorough testing, ensure functional integrity and operability of Marriott’s business
systems.
• Continually demonstrated willingness and ability to go above and beyond.
• Keen to learning new concepts and skill sets.
Revenue Management Supervisor for Upper Montg. Co. Cluster 1997 – 1998
Washingtonian Center Marriott Hotel, Gaithersburg, MD
• Responsibilities were the same as described below for the Marriott
Suites
• Conducted a weekly forecast meeting
• Assisted the Sales Department when required and prepared Pricing
Requests for Special Corporate Accounts.
• Organized daily, weekly, and monthly reports for Cluster Revenue
Manager.
• Updated Group/Transient Room Inventory in DFS, and verified
accuracy of Group Room Inventory in NGS and MARSHA.
• Reservations Coordinator
1996 – 1997
• Marriott Suites Bethesda Hotel, Bethesda, MD
• Managed daily maintenance of Group and Transient Inventories to
maximize Room Revenue for a Suites Lodging Product.
• Effectively monitored group pick-up, and enforced cut-off date
policies.
• Processed all Group Room Blocks, Travel Agency Commissions, No-
Show Rebates, Advance Deposits, etc.
• Prepared Weekly Forecasts for Transient and Group rooms.
• Travel Agent / Advisor
1995 – 1996
• The Vacation Store, Virginia Beach, VA
• Qualified and established vendors for the agency.
• Designed and sold complete personal package vacations.
• Excellent product knowledge.
• Delivered all revenue and compiled the key database assets.
• Responded to customer needs and travel counseling.
• Dealt with major suppliers such as RCCL (Royal Caribbean Cruise
Lines),
• Super Clubs, and Marriott.
•
Education Lucas Travel School, Virginia Beach, VA 1993
• Travel degree in Airline, Travel Agency, Car Rental and Hospitality
• Additional Training/Certification
• 2005 – Validation Requirements Using Inspections
• 2004 – I.S.E.B. (Information Systems Examination Board) –
Foundations in Software Testing
• 2002 – Project Management Cert.
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