Customer Service Representative

ILA L. HARVEY

*** ****** ****** ****

Schertz, Texas 78154

Phone: 210-***-****

Cell: 210-***-****

Email: lawman 135L@sbc global. Net

OBJECTIVE: Seeking a coaching position where I can utilize my skills, knowledge and experience in

coaching, training, customer services and supervisor.

QUALIFICATIONS

Experience in providing guidance, coaching and training employees.

Strong professional communication and interpersonal skills.

Work independently and also interact in team environment.

Currently coaching CSA’s to achieve a higher level of performance.

Collections experience in negotiation, communication, and Solution Through Partnership skills.

Proven Leadership in daily performance and special projects.

Excellent customer services and supervising experience.

EDUCATION

Dietetic technician, Certificate St. Phillips College, San Antonio, Texas

Activity Director, Certificate San Antonio College, San Antonio, Texas

Food Service Supervisor, Certificate St. Edwards University, Austin, Texas

EMPLOYMENT

2005-Present Customer Support Advisor, J.P, Morgan Chase, San Antonio Texas.

Outbound and Inbound calls. Colleting on delinquent accounts for different credit

Cards and applying negotiation, communication,and Solution Through Partnership

Skills. Coaching and motivating employees to achieve a high level performance.

1998-2005 Customer Service Representative, West Telemarketing, Universal City, Texas.

Outbound calls. Processing balance transfers, educating card members on credit

Rating annual percentage rates, selling additional credit cards product such as:

Payment protector, privacy guard insurance, caller ID packages and many others.

Coaching and training new hires on new hires on new programs and projects. Cooperated in

Focus groups, prepared and presented motivational speeches.

1996-1998 Quality control clerk/ Supervisor Representative, Sun Shine Nut Company, Selma, Texas.

Supervised more than twenty-five employees . Review, setting up, maintaining working

And production schedules. Working with Shipping and Receiving department Inspecting the quality of

products.

1994-1996 Sales Associate/Cashier/Customer Service, Randolph Air Force Base Commissary,

San Antonio, Texas

Cashier: Dealing with a diversity of Customers, cash, credit cards and balancing the

Money at the end of the day. Keep track of inventory and stocking.

SPECIAL SKILLS:

Personal Computer, First Support, Microsoft Windows and Word, Lexis-Nexis,

Intranet and internet research.

SPECIAL PROJECTS AND AWARDS:

Member, customer Satisfactory Team and Power Day Committee .

Nominated Most Valuable Player Award for two consecutive months.

100% Quality Kudos and Positive Force team Award

Contact this candidate