Customer Service Quality Control
Resume:
Kevin Smutzer
Grain Valley, MO 64029
********@*******.***
Warehouse Manager
Process Improvement / Results Oriented / Energetic and Enthusiastic Leader
A results oriented professional with proven abilities in process improvement, inventory management, team building, and
detailing information pertaining to the expected deliverables within the assigned governance. Capable of identifying
strengths and weakness in processes, as well as implementing innovative solutions that address inefficiencies. Proven ability
to implement company policies, standards, changes in operation, and systems that optimize productivity and improve the
bottom line.
Proficient in Microsoft Office Suite; Proficient in SAP and Oracle ERP Systems;
Proficient in Lotus Notes and Outlook; Customs Training;
HazMat Certified; OSHA Compliance Training;
Forklift Certified; Knowledge of DOT Regulations;
Excellent Written and Oral Communication Skills; Proven Leadership Skills
Accomplishments
Increase outbound shipping efficiencies by more than 30%, ultimately reaching the goal of 100% same day ship
rate through process change and innovation; Reduction of the inventory variance from 8% to below 2% through
the use of daily cycle counts and improved quality control processes (reducing the variance by more than $100,000
annually; Develop an incentive program which aided in the reduction of employee turn over by nearly 50%;
Reduced expenditures by more than $10,000 quarterly by expanding automation to replace manual processes;
Education
Bachelors of Science: Business Management May 2013
University of Phoenix / Phoenix, AZ, United States
Associates of Arts: Business Administration July 2010
American Intercontinental University / Hoffman Estates, IL, United States
Graduated with Honors
Kevin Smutzer
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Professional Experience
Gibraltar Inc
Orrick, MO
Traffic Manager 09/2013 to Present
Manage 7 hourly employees in a 24 hour operation; Handle all counseling and reviews for employees; Responsible
for scheduling all inbound and outbound shipments; Monitor service levels of all carriers; Negotiate rates with all
perspective carriers; Maintain accurate inventory levels through cycle count procedures; Ensure sufficient levels of
product is available for future customer orders; Work closely with customer service, as well as directly with
customers, to ensure timely scheduling the shipping and delivery of orders;
Multivac Inc
Kansas City, MO
Parts Manager 04/2011 to 09/2013
Supervise the daily operations of the warehouse; Responsible for maintaining accurate inventory levels; conduct
inventory cycle counts daily; Responsible for shipping, receiving, kitting, and inventory functions; Involved in
purchasing functions; Manage 7 hourly employees; Develop and accurately report operations outcomes such as the
same day ship report and shipping accuracy report on a daily basis; Responsible for interviewing, hiring,
counseling and development, and disciplinary action for all employees in the department;
U Haul International
Kansas City, MO
Operations Manager 11/2007 to 04/2011
Develop and manage Quality Control, Safety/OSHA and HazMat compliance programs; Manage up to 100
employees; Manage and communicate with eight section supervisors to adjust the workforce to accomplish the
daily tasks; Assist purchasing agents with product planning for future usage; Oversee the warehouse functions of
receiving, order pulling, shipping, quality control, inventory, kitting, and shipping; Handle counseling and
disciplinary action for employee’s; Assist in the interview process for prospective employee’s; Responsible for
performance counseling, coaching, disciplining, and terminating employee’s;
United States Army
Automated Logistics Specialist 08/2002 to 10/2007
Establish and maintain stock records and vehicle maintenance records; Establish and maintain automated and
manual accounting records; Post receipts and RMA’s for all parts; Review and verify quantities received against
shipping documents; Prepare and Maintain records on equipment usage, operations, maintenance, modifications
and calibrations; process inventory, surveys, and warehousing documents; Prepare, annotate, and distribute
shipping documents;
Kevin Smutzer
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