Customer Service Representative
Resume:
Cynthia Morales
Westlake, Ohio 44145
Cell Phone 440-***-****
E-Mail **********@*****.***
Seeking a position as a Customer Service Representative, utilizing effective
communication skills and strong belief in ensuring that the customers always feel they have
had a positive experience.
Selected skills and qualifications:
*Large amounts of cash handling *Credit card/cash transactions
*10 Key *Filing
*Internal audits of cash drawers *Training/Mentoring
*Fax & copy machines *Balancing bank ATM and bank vault
I appreciate you taking the time to review my resume, hopefully I will be meeting with you
soon.
Sincerely,
Cynthia Morales
Professional experience:
Lakefront Lines
Cleveland, Ohio Customer Service Representative
August 2008-June 2013
*Taking and making customer reservations for gambling and day trips
*Cash and credit card transactions
*Handling high volume of telephone calls and walk in customers
*Balancing office at end of the day
*Assisting supervisor with day to day operations of office
*Fax and copy machine
*High volume of filing
Dollar Bank
Brooklyn, Ohio Customer Service Representative/Teller
June 2006-December 2007
*Processing customer transactions
*Handling large amounts of cash
*Day to day balancing of branch
*Weekly ordering and verifying of branch cash
*Internal audits of teller drawers/vault/Atm
*Handling high volume of telephone calls and walk in customers
*Keeping in compliance with bank and federal guidelines
Ohio Savings Bank
Cleveland, Ohio Customer Service Supervisor
August 2001-September 2005
*Supervising teller line
*Processing customer transactions
*Day to day balancing of branch
*Internal audits of teller drawers/vault/Atm
*Weekly ordering and verifying of branch cash
*Handling high volume of telephone calls and walk in customers
*Assisting managers with day to day operation of branch
*Keeping in compliance with bank and federal guidelines
Education:
*North Olmsted High School
*High School Diploma June of 1988
Contact this candidate