Customer Service Sales
Resume:
Mary B. Tucker-Minott
Downers Grove, IL 60515
*********@*****.***
QUALIFICATION STATEMENT: Seeking a position in an office environment
where there is a need for
a variety of office duties that my years of business experience and
organizational abilities can be fully utilized.
EMPLOYMENT HISTORY: 5/12/2014 - 8-19-2014: As a contract employee at
Pepsico converting HR files to electronic files
by prepping, scanning and uploading HR
documents to the appropriate type and category
files. In addition, I verified that the files
were uploaded and correctly categorized.
7/1/11 - 1-3-2014: Delivery Lead at Reach Across Illinois Library
System (RAILS) Burr Ridge, IL. In this
position, I managed the delivery work schedule
by tracking and controlling the hours of 14
employees using created spread sheets of hours
worked and hours available. Main point of
contact with the libraries when dealing with
any delivery issues and collaboratively worked
to resolve all problems. Assisted with
department interviews, hiring decisions, and
terminations and solved disciplinary matters.
Trained sorters on all aspects of position
including
sorting and distributing incoming mail and processing outgoing mail.
1/17/08: Delivery Lead at Metropolitan Library
System (MLS) Burr Ridge, IL. I began my
library system career as a part time route
driver and was promoted to mail clerk and
substitute route driver full time as of
4/14/08. In my position, I supervised the
department work schedule and tracked the
working hours of all delivery employees.
Gained exceptional customer service skills
while meeting the needs of MLS and the
libraries served.
4/09/01-11/09/07: Showroom Coordinator at
Hosley International
Supervised and coordinated the opening, tagging
and distribution of new
samples to various showrooms. Verified new
samples to Invoice/Packing list. Traveled to
Dallas and Atlanta for showroom setup for trade
shows.
Input and process sample orders for Sales
staff. Data entry - inputting sales orders,
preparing reports. Created inventory system for
storing extra new samples. Merchandised and
maintain all samples for showrooms in Lynwood,
Il., Dallas Tx. and Atlanta Ga.
EDUCATION Various courses taken at DePaul University and
Morraine Valley
Community College
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