Customer Service Process Improvement

Eric A. McFarland

**** ***** ***** ** 314-***-****

St.Louis MO, 63129 *********@*******.***

Qualifications

Seeking to combine education, experience and passion to succeed into a challenging career. Pro-active with a positive attitude combined with the ability to think outside the box to achieve problem solutions to improve profitability.

* Lean/ Six Sigma training(St.Louis Community College 2013)

* SAP(intermediate level)

* Leadership Development Certificate(St. Louis Community College 2010)

* Kaizen

* Kanbans

* Behavioral Based Safety training(St.Louis Community College 2011)

EDUCATION:

Lindenwood University

* Bachelor of Arts, Business Administration

* Masters of Business Administration(15 hours out of 42 hours completed)

PROFESSIONAL EXPERIENCE:

Killark Electric, Division of Hubbell 8/2005-present St. Louis, MO

Production Supervisor 1/2010-present

* Balance staffing requirements; manning, production cells, equipment and assembly area.

* Initiate, promote and actively participate in process improvement initiatives.

* Oversee production staff to optimize manning in each cell.

* Report daily production results: Operations and Plant Management.

* Enter production results into SAP.

* Identify any missing components off bill-of-materials to avoid lost production time.

* Assist in coordinated QA inspections to meet ISO, UL, CSA, etc.

* Personnel evaluations.

Production Planner 10/2008-1/2010

* Organize and release work requirements prior to release to production floor.

* Identify missing components; expedite to meet production demand.

* Schedule manufacturing on in-house materials.

* Coordinate efforts with customer service to satisfy customer needs.

* Promoted from Receiving Head

Receiving Head 8/2005-10/2008

* Responsible for control of receiving and storage of raw components and/or finished goods.

* Process all inbound materials at main dock.

* Segregate and distribute by focus factory/manufacturing department for location/delivery.

* Post receipts of goods into system.

* Maintain required documentation including unit records, productivity, activity reports and order files.

* Take corrective actions for lost, missing, excessive, slow-movement or obsolete inventory.

* Identify and allocate materials into kanbans or bins.

* Initiate, promote and actively participate in process improvement initiatives.

* Ensures the continual improvement of the Distribution and Warehousing operation.

* Packing and/or shipping of customer orders in compliance with all company operating procedures and government regulations (ISO, OSHA, DOT, CFR, IMO etc.).

* Lead process improvement activities resulting in safety, quality, productivity and cost saving improvements.

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