Experienced Network/Systems Administrator

QUINNCY THOMAS

**** ******* **? Valdosta, Georgia 31601

229-***-**** ? ********@*****.*** ? 229-***-****

SYSTEMS/NETWORK ADMINISTRATOR

Offering Advanced Skills and Record of Consistent, High-Quality Performance

in Systems/Network Installation, Configuration, Upgrade, Migration, and

Problem Resolution Activities

Quality-focused IT professional with a Bachelor of Science Degree in

Computer Information Systems plus 10+ years of experience as systems

technician and software/hardware specialist, as well as customer service

and management experience. Proven abilities to create and deliver solutions

that meet corporate objectives tied to business and technology performance.

I am comfortable operating in a wide range of platforms and environments.

An effective communicator (oral and written) with the ability to explain

complex processes in easy-to-understand terms for end users. I am highly

skilled in proactive identification and resolution of critical

systems/network issues, possess strong interpersonal skills, a fast

learner, dedicated and dependable.

CORE COMPETENCIES:

? New & Emerging Technologies ? Testing and Troubleshooting ?

Application and Administration

? Systems & Network Upgrades ? Windows ?

Systems Integration/Migration

? User Training and Support Tools ? Disaster Recovery Planning

? Problem/Identification/Analysis

? Network Connectivity Issues ? Client Needs Fulfillment ?

Business Process Optimization

TECHNOLOGY SUMMARY:

SOFTWARE: iOS, Windows 3x/9x/NT/2000/XP/Vista/7/8/server 2010,2003 and

2000, Microsoft Office 97/2000/XP Pro,2010,2013 Microsoft

Exchange, Anti-virus, Anti-spyware, Symantec, VPN, Drive Copy,

Remote Desktop Connection, VNC, Visionapp, Veritas Backup,

Active Directory, Blackberry exchange server software, novell

systems

HARDWARE: iPads, iPods, iPhones, iMacs, MacBooks, Home PCs, workstations,

thin clients, Ethernet, Mother Boards, Video & Sound Cards,

Monitors, CD-ROM Drives, Ram, SATA/IDE/EIDE/SCSI Hard Drives &

other devices, SCSI Controller Cards, Tape Media Backup Drives,

Optical Drives, Scanners, Printers, Projectors, Smartboards

PROFESSIONAL EXPERIENCE

Lowndes County Schools - Valdosta, GA

LEVEL II SYSTEMS ADMINISTRATOR (September 2008 - Current)

? Windows Active directory network setup

? Set up software through network

? Set up Projectors, smart boards, camcorders

? Maintain networks, updated software, found more efficient tools and

products for the networks

? Troubleshoot network, software and hardware problems

? Set up network security, firewalls, virus protection encryption

? Software installation, maintenance and troubleshooting

? Hardware installation, maintenance and troubleshooting for desktops,

laptops, printers, scanners, ipods, etc.

? Set up, configured and installed Many forms of classroom based

technology

? Set up and maintain 60 + iPads, 100+ iPod touches both in mobile lab

format.

? Set up and maintain 33 27in iMacs and MacBook Pros

? Supervise and lead a team of 5 Technology Paraprofessionals

ECG Networks - Valdosta, GA

NETWORK TECHNICIAN (March 2007 - February 2008)

? Windows network setup (wired and wireless); Set up domains and

workgroups using Windows server 2003, Windows XP Pro, and Windows XP

Home, Blackberry exchange server

? Set up Mapped Drives, Sharing Printers, and Software through network

? Ran cables, punched cables down on patch panel, set up network drops

? Maintained networks, updated firewall software, found more efficient

tools and products for the networks

? Troubleshoot network, software and hardware problems

? Set up network security, firewalls, virus protection encryption

? Software installation, maintenance and troubleshooting

? Hardware installation, maintenance and troubleshooting for desktops,

laptops, printers, scanners, televisions, ect.

? Set up, configured and installed backup solutions for clients using

Symantec and Veritas Backup software

Best Buy - Valdosta, GA

GEEK SQUAD COUNTER INTELLIGENCE AGENT (November 2005 - March 2007)

? Provided technical support to all customers

? Troubleshooting computers, printers, televisions, and any other

electronic device sold at Best Buy

? Fixed Operating System problems (viruses, error messages, etc) for

Windows systems 98 through XP media center, and Windows Vista

? Fixed Hardware issues

? Trained customers on proper use of computers and any other piece of

technology they may have

Express H.O.M.E. Program (Non-Profit Organization) - Athens, GA

IT Director (May 2001 - Present)

? Troubleshoot all hardware and software issues

? Set up all computers and add operating systems and other programs

? Network computers

? Install A/V equipment

? Install Televisions, DVD players, VCRs, game systems and surround

sound

? Provide remote and onsite technical support to the CA$H Prosperity

Campaign Internal Revenue Service Volunteer Income Tax Assistance

Sites throughout a 55 county service area

? Supervise Technology interns and volunteers

RELEVANT SKILLS

Leadership/Administrative

? Supervised approximately 20 employees in multiple areas of Valdosta

State University's student recreation center

? Assisted in the production of programs and events for employees and

students

? Experienced in training new employees in organization policies and

procedures

? Oversaw facility opening/closing, upkeep and equipment maintenance

and repairs

Customer Service

? 12+ years of customer service experience

? Demonstrated conflict resolution skills with customers and co-workers

? Addressed customer's complaints quickly with adequate resolutions

Computer Skills

? Strong working knowledge of all Microsoft systems

? Knowledge of java, prolog, and Motorola 6800 programming languages

? Knowledge of Oracle database systems

? Able to set up a network of computers, printers and other equipment

also allowing file and printer sharing

? Able to add applications, software and hardware and answer general to

complex questions on systems, with easy to follow solutions.

? Technical troubleshooting and problem solving for desktop

computers/laptops and all components, satellite systems and other

electrical equipment that customers own

? Trained on Microsoft Vista Operating Systems

EDUCATION & TRAINING

Hp Dekstop and Laptop Certification

Lowndes County Board of Education, Valdosta, Georgia 2012-2013

Dell Desktop and Laptop Certification

Lowndes County Board of Education, Valdosta, Georgia 2011-2013

Bachelor of Science Degree in Computer Information Systems

Valdosta State University, Valdosta, Georgia, 2006

Secret Security clearance

ECG Networks, Valdosta, Georgia, 2008

REFERENCES

MATTHEW NORTH - Level III Systems Administrator, Lowndes County Board of

Education 229-***-****

JACQUELINE BOSBY - Executive Director, Express H.O.M.E. Program (706) 743-

3437

WARREN LEE - Owner/Operator, WHLJ Radio Station 229-***-****

SALARY

Negotiable

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