Customer Service Sales
Resume:
Kristen Zona
Plantsville, CT ***79
Phone: 203-***-****
OBJECTIVE:
To bring to your organization enthusiasm, dedication,
responsibility, and good
good work ethic, combined with a desire to utilize my skills
obtained through
experience in the following areas:
EDUCATION:
2004 Central Connecticut State University
New Britain, CT
Bachelor of Arts Criminal Justice/Sociology
SKILL:
-Developed skill set to successfully administer medium size
business needs.
-Proficient in multi-faceted communications and task completion
in a time critical environment.
-Knowledgeable of Microsoft Word, Microsoft PowerPoint,
Microsoft Access, Microsoft Excel,
Microsoft Outlook and some knowledge of QuickBooks.
PROFESSIONAL EXPERIENCE:
December 2008 Stay At Home Mom Plantsville,
CT
Present
-Care for infant son.
-Maintain an organized and neat household.
-Effectively ensure that household bills and finances are
maintained.
January 2008 B.Moss Clothing Company
Manchester, CT
to Sales Associate
November 2008
-Provided support to the sales team, ensuring all sales and
service objectives were met.
-Organized and distributed stock throughout the store.
-Utilized knowledge of products to assist customers in product
choices.
-Assisted customers with purchasing and returning products.
October 2007 C&C Janitorial Supplies
Newington, CT
to Customer Service-Temporary Position
December 2007
-Assisted customers with placing new orders, tracking current
orders, and general
questions about products and services
-Fielded service calls to the proper departments within the
company.
-Imputed inventory, and updated pricing within the database.
March 2007 ADT Security Company
Wallingford, CT
to Receptionist-Temporary Position
May 2007
-Fielded service calls to the proper departments within the
company.
-Assisted customers with general information regarding service
appointments.
-Clerical duties, computer work, and filing.
May 2005 Verizon Wireless Meriden, CT
to Marketing Coordinator/Customer Service
Representative
August 2006
-Responsible for customer service in the marketing division,
duties included answering
customer queries, problem solving, and providing detailed
information on new products
to ensure sales of products and services.
-Focused on customer retention by calling customers to ensure
all needs were met to
satisfactory standards.
-Office duties including processing orders and contracts.
-Utilized many workstation tasks, and work team communications
to satisfy clients
quickly.
September 2002 D&G Electric
Cheshire, CT
to Office Administrator
September 2004
-Fielded service calls to the proper departments within the
company.
-Scheduled work orders.
-Utilized QuickBooks to complete payroll, quarterly statements,
and banking.
-Customer to field execution.
October 1998 Everybodys Market Cheshire, CT
to Cashier
May 2005
-Maintained duties in the front end: cashier, bagger, and
draw counting.
-Worked behind the full serve meat and seafood counter.
-Assisted in the bakery department.
.
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