Customer Service Sales

Kyle L. Brown

*** **** *** ***** #* * Tremonton, Utah, 84337 * 916-***-**** *

**********@*****.***

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Objective:

Obtain a position that will enable me to use my strong

sales skills, customer service background and abilities to

work well with people.

Profile

. More than 11+ years' in customer service and hotel

industry settings

. 3+ years' sales experience in meeting rooms, catered

events, and group bookings along with rate negotiations

and management for hotel and restaurant.

. Highly organized and efficient professional, able to

establish long-term, fun, and positive relationships with

clients, co-workers, and outside vendors.

. Enthusiastic team player, as well as a skilled

independent worker

. Gain confidence of people quickly and easily

. Excellent communication, motivation, and leadership

skills

. Proficient in Microsoft Word, Excel, Outlook,

PowerPoint, and many other computer based programs

Professional Experience

08/2013-07/2014 Customer Service Rep Chevron

Stations, Inc. Auburn, CA

. Greet all customers with the "4 step" procedure

. Audit critical inventory (cigarettes, Lottery) nightly

. Ensure all procedures and policies are followed on every

shift

. Checking retail pricings, along with mini audits of

inventory

. Follow daily cash handling and drop safe compliances

. Always looking for new ways to improve store cleanliness

and update procedures to make for a safer work enviroment

01/2013-07/2014 Night Auditor Best Western Golden

Key, Auburn, CA

. Rate negotiation with customers present and over the

phone, to reserve accommodations.

. Assist with sales calls and group bookings when

supervisor is not available.

. Perform auditing duties daily and monthly to ensure

customer relations is kept to a minimum.

08/2012-01/2013 Night Auditor

Quality Inn Auburn, Auburn, CA

. Handled customer complaints and resolution

. Assisted General Manager with payroll, AP/AR, and

scheduling

. Assisted with group bookings and rate negotiations

04/200*-****** Front Office Manager Holiday Inn

Auburn, Auburn, CA

. Assisted General Manager with rate and revenue

management and group negotiations.

. Handled AP/AR for hotel and on-site restaurant.

. Negotiated and coordinated meeting rooms, banquets,

wedding receptions, and many other events.

. Was acting Director of Sales for 10 months prior to

hiring a candidate, after I had trained her, she took over

full time. When she was on outside sales calls or

vacation, I would resume the sales duties.

. Consistently rated superior in customer service,

technical expertise, and supervisory ability by the

company CEO and COO

. Handled scheduling and payroll for all departments

including, front desk, maintenance, and housekeeping.

. In charge of hiring and training new employees as well

as disciplinary actions and performance reviews.

. Was acting General Manager for 6 months, in which time,

I was consulted for any and all sales, groups, events,

budgets, accounting, supply ordering, and customer

complaints and resolutions.

. Also certified by the American Hotel and Lodging

Association as a Certified Front Desk Manager until

December 2014.

2003-2006 Front Desk Agent Howard Johnson Inn & Suites,

Rocklin, CA

. Accounts Payable and Receivable

. Performed nightly, monthly, and yearly audits to ensure

proper revenue streams and to minimize customer conflicts

. Trained new employees

. Negotiated customer accommodations in person and over the

phone

Education

2011 Sierra College, Rocklin, CA

Studied Business Management/

Cultural Anthropology- No Degree

2003 Del Oro High School, Loomis,

CA

Obtained G.E.D

Additional Skills

. Management Accounting

. Invoicing and Purchase Orders

. Accounts Payable/Accounts Receivable

. Accounts Receivable and Billing

. Payroll Administration

. Data Entry/Receipts/Invoices/Purchases

. Budget/Forecast Variances

. Customer Service and Relations

. Customer Relationship Management

. Front Office Operations

. Team Leadership

. Sales Negotiations

. Conflict Resolution/Mediation

. Leadership and Delegation

. Problem Solving / Troubleshooting

. Scheduling/Workflow Management

. Word Processing/Document Presentations

Contact this candidate