Customer Service Technical Support
Resume:
MELVIN KENNEY
Richmond, VA ****8
(804) 515-9303Home
Email ******.******@*****.***
CERTIFICATIONS
. A+
. MCSE
EXPERTISE
Netware Administrator, Active Directory TCPIP, DHCP, DNS Windows 2000 and
2003, 2008 Server, XP, Novell NetWare, Microsoft NT, Hub and Token Ring
connection LAN Administrator, Troubleshooting of Printers and PC ability to
read Blueprints/Schematics replace hardware and installation of hardware
and software Office 2000, 2003, 2007 Microsoft Exchange, Lotus Notes,
Ccmail, Group Wise, Remote Access using Citrix SSl, Windows 7, Vista,
Windows XP, Windows 2000, Altiris software VMware Blackberry Server and
Devices .
Equipment: Gateway 2000, Compaq, IBM, Dell, Apple, Hewlett Packard,
Blackberry and much more.
EXPERIENCE
Systems Engineer
10-2013 to Present TATA Consulting, PricewaterhouseCoopers (Tysons Corner,
VA)
. Windows 7 deployment and Support
. Windows 8.1 support
. Support of Office 2010
. Working with management in developing a plan for deployment
. Completing requests for shared drive creation and granting access
within the AD domain
. Working with Active Directory to resolve system and users issues
. Creating Documents for training and Technical resources
. Support of Desktop and laptop devices
. Support Webex Conference
. Trouble shooting issue with local and network printers
. Lotus Notes support
. Configuring Droid and IPhone devices for company email connectivity
. Scan and Patching Servers to meet State Requirements using Nessus
. Imaging PC using Ghost
. Using Remote software to trouble shoot issue within the company
Desktop Support and Systems Admin
1-2013 to 10-2013 Artech Accenture (Arlington VA)
. Windows 7 deployment and Support
. Support of Office 2010
. Working with management in developing a plan for deployment
. Completing requests for shared drive creation and granting access within
the AD domain
. Working with Active Directory to resolve system and users issues
. Creating Documents for training and Technical resources
. Support of Desktop and laptop devices
. Trouble shooting issue with local and network printers
. Configuring Droid and IPhone devices for company email connectivity
. Using Remote software to trouble shoot issue within the company
. Remedy Ticketing system
. Installing software and hardware
. Experience troubleshooting and resolving network connectivity issues -
familiar with data closets, patch panels, switches, routers, data ports
and cabling. Knowledge of TCP/IP, Subnet Mask, DNS, LDAP and VLANs.
Desktop Support and Systems Admin
8-2012 to 1-2013 Experis IT, World Bank (Washington DC)
. Windows 7 deployment and Support
. Support of Office 2010
. Working with management in developing a plan for deployment
. Working with Active Directory to resolve system and users issues
. Creating Documents for training and Technical resources
. Using SCCM for gathering network information and deploying software to
World Bank PC
. Support of Desktop and laptop devices
. Trouble shooting issue with local and network printers
. Configuring Droid and IPhone devices for company email connectivity
. Using Remote software to trouble shoot issue within the company
. Remedy Ticketing system
. Installing software and hardware
. Creating users on Blackberry Server
. Troubleshoots and support for Blackberry devices.
Desktop Support and Systems Admin
2-2012 to 8-2012 Pyramid Consulting Performance Food Group
. Deployment and support of Windows 7 and Office 2010
. Remote of users PC for technical support
. Creating Documents for training and Technical resources
. Working with Active Directory to resolve system and users issues
. Experience installing software, patches, updates on Desktops, Laptops,
Servers
. Experience troubleshooting hardware issues and replacing hardware on
both desktop and laptop PCs
. Exceptional customer service orientation
. Traveling to various PFG sites for Deployment of new software and
hardware
. Working directly with Management for deployment
. Remedy Ticketing system
Desktop Support and Systems Admin
8-2011 to 1-2012 Insight Global Marriott International (Bethesda
Maryland)
. Deployment and support of Windows 7 and Office 2010
. Remote of users PC for technical support
. Creating Documents for training and Technical resources
. Working with Active Directory to resolve system and users issues
. Experience installing software, patches, updates on Desktops, Laptops,
Servers
. Experience troubleshooting hardware issues and replacing hardware on
both desktop and laptop PCs
. Exceptional customer service orientation
2-2011 to 8-2011 DPME Virginia Retirement Services
System Administrator
. Remote of users PC for technical support
. Support and manage Windows 2003and 2008 Server
. Support Windows XP and Windows 7
. Support Office 2007 and 2010
. Support of Network and Connectivity
. Scan and Patching Servers to meet State Requirements using Nessus
. Imaging PC using Ghost
. Documents track and monitor the problem to ensure a timely resolution
11-2010 to 2-2011 Sysmind Capitalone
System Administrator
. Blackberry Administrator
. Creating users on Blackberry Server
. Troubleshoots and support for Blackberry devices.
. Basic troubleshooting of Windows Xp and Windows 7 issues
. Troubleshooting network connectivity issues.
. Working directly with outside vendors with device connectivity to the
BES server
. Remote of users PC for technical support
. Support and manage Windows 2003and 2008 Server
5-2010 to 11-2010 Bradsby Group BB&T Bank
System Admin Desktop Support
. Support of Network and Connectivity
. Phone support for all branches in BB&T Network
. Thomson1 support (Brokers software)
. Troubleshoots and supports Cisco VPN, SSL VPN.
. Configuration Microsoft Exchange
. Remote of users PC for technical support
. Active Directory Administrator
. WAN Environment
. Working directly with vendors to submit purchase order requests for
necessary equipment and software.
. Troubleshoots and supports for Blackberry devices.
. Documents track and monitor the problem to ensure a timely resolution.
. Support Windows XP, Windows 7, Macs
8-2009 to 5-2010 Dynanet, Department of the Interior (DOI)
System Admin Desktop Support
. Support of Office 2007 Professional Suite
. PC Migration and Hardware upgrade
. Support Windows XP,Vista, Windows 7 and Lotus Notes 6.5 and Exchange
. Performs appropriate and timely preventative maintenance routines.
. Hardware/software upgrades and fixes.
. Working directly with vendors to submit purchase order requests for
necessary equipment and software.
. Remote of users PC for technical support using Remote Desktop.
. The Use of Active Directory to Manage users accounts and PC
. Implementing and Managing GPO's
. Blackberry setup and configuration
. Symantec Ghost imaging software
. VPN, Citrix connection
. Installation and Support of VMware
. WAN Environment
. Support end users with any security issues being encryption and access
to sensitive information on the
network.
. Using Fore Scout to monitor users account and IP address in a Wan
Environment.
8-2007 to 8-2009 Alpha Professionals, Verizon
Desktop Support Tech
. Support and manage Windows 2003 Server
. PC Migration and Hardware upgrade
. Support Windows XP, Macs and Lotus Notes 6.5
. Support end users with any security issues being encryption and access
to sensitive information on the network.
. Hardware/software upgrades and fixes.
. Run Tape Backup on daily bases
. Submit purchase order requests for necessary equipment and software.
. Remote of users PC for technical support using VNC4 and SMS remote
access.
. The Use of Active Directory to Manage users accounts and PC
. Implementing and Managing GPO's
. Blackberry setup and configuration
. Symantec Ghost imaging software
. VPN, Citrix connection
. Installation and Support of VMware
. WAN Environment
12-2006 to 8-2007 Technisource, City of Richmond Department of
Information Technology
Desktop Support Tech
. Configure, install, and upgrade software on servers and workstations
PC Migration and Hardware upgrade
. Monitor production equipment for business operation
. Prepare and conduct employee training classes on using proprietary
software.
. Backup network databases and files to storage media.
. Administer network accounts and access rights using Active Directory.
. Debug and edit program changes and corrections.
. Troubleshoot and repair customer hardware or software issues.
. Installation and Support of VMware.
. Create and maintain documentation for business programs.
. Submit purchase order requests for necessary equipment and software.
. Support Windows XP Office 2003 and Microsoft Outlook and VPN.
. Remote of users PC for technical support using VNC4 and SMS remote
access.
. Implementing and Managing GPO's and security for all end users
. Blackberry setup and configuration
. Symantec Ghost imaging software
. VPN, Citrix Connection
. Working directly with vendors to submit purchase order requests for
necessary equipment and software.
1-2004 to 12-2006 STATEGIC STAFFING SOLUTIONS, WACHOVIA SECURITIES
Desktop Support Tech
. Support of Network and Connectivity
. Configuration of Main Frame session AS400 (Rumba)
. Phone support for all branches in Wachovia's Network
. Thomson1 support (Brokers software)
. Administrator VPN support (Remote Access)
. Support Windows XP, 2000
. Novell and Microsoft platform Environment
. Configuration Lotus Notes 6
. Netop of users PC for technical support
. SMS administrator
. Active Directory Administrator
. Training of New Employees
. Symantec Ghost imaging software
. WAN Environment
. Working directly with vendors to submit purchase order requests for
necessary equipment and software.
EDUCATION
Electronics and Computer Programming Institute, ECPI Richmond, VA,
ASSOCIATES DEGREE IN ELECTRONICS
J. Sergeant Reynolds, Richmond, VA Courses in Communications and accounting
Virginia State University, Petersburg, VA Courses in Information system
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