Erica M. Haines
Brick, NJ *****
**************@*****.***
SUMMARY: Management professional with over 15 years of experience of
building successful teams and delivering sales increases. Skilled in
conflict resolution and customer relations, proficient in training and
managing personnel and experienced in developing and implanting policies
and procedures.
EXPERIENCE:
October 2013 to July 2014 District Manager
Pacific Sunwear, Central NJ Market
Supervised a 12 store district, which was the second
highest volume in the Northeast
Region.
. Identified and recruited management candidates
to fill positions with relevant and qualified
candidates.
. Drove sales by implementing company
initiatives, inspired and supported store
teams.
. Ensured all stores met or exceeded operational,
visual and loss prevention standards.
. Analyzed financial and inventory data to
identify and address trends, built on strengths
and improve on opportunities.
January 2007 to July 2013 District Manager
Forever 21, Southern NJ Market
Supervised a $45 million district for one of the top
ten most profitable specialty juniors'
retailers.
. Developed ten support managers into Store
Management roles and three into corporate level
positions.
. Completed Human Resources duties including
performance management reviews, conflict
resolutions, administered disciplinary
procedures and terminated employees.
. Created and executed seasonal training meetings
for store management teams.
. Successfully planned and executed all aspects
of seven new store locations ranging in size
from 10,000 to 52,000 square feet.
. Generated weekly replenishment reports based on
SKU sell through trends for each location.
. Achieved positive sales increases over last
year for five consecutive years in same store
locations.
April 1999 to January 2007 Store Manager
Victoria's Secret, Shrewsbury, NJ
Managed specialty retail store, supervised 15
employees.
. Interviewed, hired and trained all new selling
specialists.
. Trained all new managers throughout the
district on the company's processing and
replenishment processes and standards.
. Executed weekly sales manager meetings based on
business strengths and opportunities, using the
company tools and measurement standards.
. Scheduled associates and managed payroll based
on projected monthly sales.
. Executed visual changes according to corporate
standards.
. Assisted in new store openings throughout the
Northeast Region.
. Consistently achieved positive increases over
previous year sales.
EDUCATION: Bachelor of Science, Marketing, Fairleigh Dickinson University,
Teaneck, NJ
REFERENCES: Available upon request.