Customer Service Human Resources

Coral Vazquez

Tampa, FL

*******@*****.*** - 813-***-****

WORK EXPERIENCE

Sonic Courier

Tampa, FL - June 2013 to Present

Answer multi line phone and route call to appropriate staff member. Greet incoming clients and assist with

requested information, delivery of documents and general inquiries. Assist with all correspondence and

scheduling including faxing, client support, conference room usage, and support team members as needed.

Collect and deliver customer consignments safely, punctually and in perfect condition. Receive couriers to

be distributed and sorted them accordingly to the suburbs and regions. Load/unload items and parcels into

assigned crates for delivery. Transport products that need urgent delivery. Obtain signatures and payments

from recipients. Complete all relevant administrative procedure and paperwork. Record information, such as

items received and delivered and recipient's responses to messages. Send detailed report of completed work

to Manager on a daily basis. Provided help with bookkeeping and payroll projects.

Front Desk/ Receptionist

PREFER MEDICAL PLAN - Miami, FL - August 2011 to May 2013

Answered, screened and directed incoming telephone calls; operated PBX and multi-line telephone system.

Receive, sort, and route incoming mail/packages. Responsible for keeping supply room fully stocked by

reordering supplies as needed. Coordinate travel, meetings, and calendar activities for managers as needed.

Coordinated agendas for meetings with visitors and clients- arranged guest and travel accommodations.

Receptionist/Schedule Clerk

Eiber Radiology Inc - Miami, FL - July 2009 to August 2011

Greet patients and visitors and directed them to the appropriate locations and services in courteous, polite and

helpful manner. Answered incoming calls, scheduled appointments or provide customer service as needed.

Collected and posted fees according to protocol; prepared and balanced daily financial registers and submitted

all forms and fees to the fiscal department. Maintained forms and office supplies required for front desk

activities. Perform general filing duties, photocopies, routine clerical functions; assist and/or relieve other

clerical personnel for vacation, sick leave or as needed. Daily responsibilities included assuring the readiness

of the reception area, opening the building at the designated time and having all front desk services fully

operational at the start of business hours.

Clinic Senior Clerk/Cashier

Sulphur springs Hillsborough county health department - Tampa, FL - March 2006 to August 2008

Coordinate activities within the medical center, perform clerical functions such as, answering telephones,

scheduling/confirming appointments, and prepare next day medical records. Document no-shows in HMS,

pulling of patient files, confirm/update patient data, referrals, faxing prescriptions, ordering supplies, checking

in and out patients, collecting money, keeping practice statistics, maintaining flow of patients, working with

medical Assistants to keep doctors on schedule, multi-tasking, providing patients consents and advance

directive forms.

EDUCATION

Human Resources Management

Florida National College - Tampa, FL

August 2009 to Present

ADDITIONAL INFORMATION

Skills:

Type 45 words per minute, thorough knowledge of Microsoft Word, Excel, & Outlook. Excellent organizational

skills;

team player with effective interpersonal skills. Fluent in English and Spanish.

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