Sales Quality Assurance
Resume:
Christopher McDowell !
************@*****.*** !
!
!
!
Professional Experience !
!
Quality Assurance Engineer ! ! ! ! Oct 2012 - present !
Tagaboom Inc, !
!
Reporting to the software development manager at this early stage start-up, executed
software quality assurance for a photo collaboration application, where responsibilities
included: !
!
• Developing and executing detailed SQA test plans for a cross platform (android,
iPhone, iPad,and windows 8) application to provide unit tests, new feature integration
tests, regression testing, and stress testing.!
• Providing first level support for beta testers and other external customers,
troubleshooting software operational issues, and proxying communication between
development teams and those customers. !
• Maintaining open technical issues, and ensuring adequate engineering responses to
those issues, in issue tracking system (Bugzilla-based).!
• Driving full regression testing and tracking across all platforms on delivery of new
builds.!
• Collaborating and socializing open issues and potential resolutions with beta testers,
engineering, and product management. !
• Demonstrating and explaining test cases during UAT sessions.!
• Participating in product planning for future releases, with input focused around quality
and usability of existing product. !
!
Sales Assistant ! ! ! ! ! ! May 2012 - Oct 2012 !
Lexus of Austin, Austin TX!
!
Reporting to the assigned lead sales associated, was responsible for: !
!
• Educating customers in Lexus brand, dealer operations, warranty, and cost/
purchasing options. !
• Assisting lead salesman in maintaining leads with follow-up calls.!
• Maintaining appointments for sales.!
• Provided product demonstrations to customers.!
• Maintaining knowledge of brand portfolio and roadmap with frequent travel to Lexus
training events. !
!
!
Delivery/Technology Specialist ! ! ! ! Feb 2012 - Apr 2012 !
Christopher McDowell Resume
Lexus of Austin, Austin TX!
!
Maintaining above 90% customer satisfaction rating, and reporting to the Sales
Manager, was responsible for: !
!
• Maintaining technical expertise on full portfolio of vehicles and their embedded
technologies.!
• Educating customers as to the features and operation of their new vehicles. !
• Educating customers on warranty and service information.!
• Follow-up with customers after vehicle delivery to ensure proper levels of customer
satisfaction.!
• Orientating customers to dealership services and operations.!
• Delivering vehicles to remote customers.!
!
Office Assistant ! ! ! ! ! ! May 2011 - Jan 2012 !
Sydney Stuart Law Firm, Austin TX!
!
Provided range of professional services to Law Firm, including general office work,
deliveries, paper filing, and other miscellaneous tasks.!
!
!
Skills!
!
!
• Software operating system configuration and operation: Windows Server OS, MacOS,
Linux, iOS, and Android.!
• Issue tracking: Bugzilla!
• Software troubleshooting and remote diagnostics !
• Reynolds and Reynolds Contact Management!
• Microsoft Office & Apple iWork technologies, including Word, Excel, and Powerpoint!
!
!
Education!
!
2011-2013 Austin Community College, Night School, general pre-req courses!
2010 High School Graduate, James Bowie High School, Austin TX!
!
!
!
Christopher McDowell Resume
Contact this candidate