Customer Service Manager

Rick Baker

*** ******** **** **. ( Copperopolis, California 95228 209-***-****

***********@*****.***

General Manager for Hire

A results-driven, customer-focused leader with a history of demonstrated

success in a variety of work environments. Versatile, analytical and

personable with excellent problem-solving skills. Experienced with

implementing policies and procedures, managing multiple priorities, and

ensuring customer satisfaction. Proven ability to build strong rapport with

customers and staff based on knowledge, professionalism, and integrity. A

dedicated and committed team-player with a positive attitude and solid work

ethic.

DOT, BIT, and ASME Account Management Team Leadership

compliance

ASME Quality Control Products & Services Sales Logistics/Operations

Management

Customer Service Training and Mentoring Scheduling & Planning

Purchasing & Inventory SAP, AS400, JD Edwards, Scully/Civicon overfill

Management Karmak systems prevention systems

Experience

Operations Manager Feb.

2013-present

Wabash National -- Fontana, CA

Previous employer(Beall Trailers) was bought out by Wabash National

Oversee day-to-day operations of trailer repair shop. Also, brought on

board to obtain R stamp certification and to setup a new tanker trailer

repair shop, hire new employees, and solicit new customers for both shops.

General Manager 2006-2013

Began as service writer, promoted to service manager, operations manager,

then general manager for last 2 years

Beall Trailers of Southern California - Bloomington, CA

Employed at three different branch locations in California during this time

Oversee all day-to-day operations, including products and services sales,

customer support, budget management, billing, and reporting for this

service/repair shop of custom-built tanks and trailers.

. Hire, train, mentor, and evaluate employees; handle employee relations

and HR

. Develop and implement policies and procedures to exceed profit

objectives by maximizing customer satisfaction and ensuring repeat

business

. Maintain excellent working relationships with employees, senior

management, and customers

Storeroom Attendant 2003 -

2006

E&J Gallo Winery- Modesto, CA

. Worked storeroom, label, and ingredient warehouses

. Responsible for managing inventory, shipping & receiving, and

purchasing

. Performed cycle counts and research parts

Weigh Master 2002 -

2003

Grover Landscape - Modesto, CA

. Run scale house, maintain records and bill customers; responsible for

accurate and comprehensive documentation of all inbound/outbound scale

transactions.

. Run heavy equipment and manage the flow of trucks; maintain accurate

daily records of scale operations

Education

Diploma

Hughson High School, Hughson, California

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