Customer Service High School
Resume:
G L A D I S C E R VA N T E S
**** ******* ****** **.******* TX, 77433 713-***-**** •
G L A D I S C E RVA N T E S @ H O T M A I L . C O M
OBJECTIVE
Seeking for a Logistics Assistant position to utilize my knowledge of productivity standards, shipping
management and logistics overview to assist the company in managing its core logistics needs.
SUMMARY OF QUALIFICATIONS
• Administrative Skills
o Prepare and review operational reports and schedules to ensure accuracy and efficiency.
o Analyze internal processes and recommend and implement procedural or policy changes to
improve operations, such as supply changes or the disposal of records.
o Data entry and generate correspondence i.e. email, memorandums.
o Acquire, distribute and store supplies.
• Supervisory Skills
o Manage up to 6 employees per shift within the Operations department
o Provide employee performance counseling and coaching to ensure compliance with company
policies
o Provide employees with monthly feedback on performance and raised department overall
performance.
o Implement an employee incentive and acknowledgement program to help improve
department morale
o Ensure each employee is properly trained on company policy and SOP
• Customer Service Skills
o Check inventory records to determine availability of requested merchandise.
o Resolve customer complaints and/or issues to mutually benefit customer and company
o Compare disputed merchandise with original requisitions and information from invoices and
prepare invoices for returned goods.
WORK RELATED EXPERIENCE
• Production Coordinator : Axalta Coating Systems August 2011- February 2014
• Up loader : Medical Evaluation Services October 2010- December 2010
• Administrative Assistant : Houston Volunteer Lawyers March 2010-
October 2010
• Inventory Control Coordinator: Bison Build Materials December 2005-
August2009
EDUCATION
• Lone Star College Cy-fair – Current (Business Management)
• High school diploma, Jefferson Davis High School
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