Customer Service Quality Assurance

Howell Nkosi ******.*****@******.*** 469-***-**** OBJECTIVE To utilize my managerial, problem-solving, technical and communication skills in desktop publishing/prepress position that is both challenging and exciting. WORK EXPERIENCE US Air Force, Moody AFB, Georgia United States Armament Systems Specialist • Armed munitions • Uploaded and downloaded munitions on fighter aircraft • Operated bomb lift truck • Repaired and maintained weapons delivery systems on F-16 US Air Force, Vandenburg AFB, CA and RAF Chicksands, United Kingdom Reprographics Specialist • Operated offset press • Processed print requests • Coordinated safety inspections Moore Graphic Solutions, Irving, Texas United States Press Operator • Operated AB Dick and Ryobi offset presses to fill work orders • Utilized Xerox and Canon high-speed printers • Performed bindery operation using cutters and collators Dominion Enterprises, Carrollton, TX United States Customer Service Coordinator • Checked in incoming digital files for production • Coordinated with sales offices to ensure timely delivery of materials • Created job orders for Computer Graphics Editors 03/1991 - 03/1994 03/1984 - 03/1991 03/1994 - 01/1998 06/1998 - 04/2000 • Communicated in verbal and written form with graphic designers in over seventy markets Dominion Enterprises, Carrollton, TX United States Production Supervisor • Supervised a team of 5 Computer To Plate technicians • Maintained desktop Apple computers • Scheduled team members for training • Managed daily activities for three scanner operators • Worked with prepress managers to trouble-shoot digital file issues 04/2000 - 06/2007

6/2007 - 12/2013

Dominion Enterprises, Carrollton, TX United States Production Manager • Managed a team of 12 Computer Graphics Editors, Proofreaders and Quality Assurance personnel • Coordinated design and transfer of digital ad files between 70 sales offices and production hub • Oversaw trouble-shooting of InDesign, Photoshop and Illustrator files to ensure proper formatting prior to delivery to printing facilities • Communicated with printer prepress departments and press rooms to ensure best results for ad files • Created ads to client specifications using Adobe Creative Suit family of products • Created and updated ad templates to ensure consistency and optimize productivity • Managed a team of IT professionals to help keep servers and systems in optimal working order • Wrote and updated workflow documentation and SOPs • Created requisitions and oversaw purchase of RIPs, servers, computers and office printers • Coordinated repairs and preventive maintenance with HVAC, electrician and pest control vendors • Utilized written and verbal communication when addressing quality assurance matters with clients and sales managers EDUCATION Skyline High School Dallas, Texas United States Diploma, GPA: 3.0 Eastfield College Mesquite, Texas United States Data Processing, GPA: 2.7 SKILLS • Microsoft Office • InDesign • Photoshop • Illustrator • Adobe Acrobat • Preps imposition software • Excellent written and verbal communication • Troubleshooting minor computer problems • Project management • Creo RiPs