Quality Control Customer

Location:

Posted:

September 11, 2014

Tiffany s. edmonds

630-***-****/630-***-**** •**********************@*****.***

Quality Control • Document Control • Customer Support

PROFESSIONAL EXPERIENCE

RR DONNELLEY * BOLINGBROOK, IL* 3/2009- CURRENT

Quality Analyst

Provide Standard Operating procedures

Track, research and reply to customer complaints

Companywide Quality Control auditor

Document writing for all mail service depts.

Report weekly metrics

Continuous quality improvement

Cultivate positive and enduring relationships with customers by supporting customers' needs and goals

Maintained punctual, regular and consistent attendance

Ability to prioritize with critical time lines

MS Word, Excel, Power Point and Visio

Ability to manage multiple priorities

Internet research and utilization

RR Donnelley * Bolingbrook, IL Zip Code* 3/2005-3-2009

Co-mail Operator -

Supervised a crew of 7, Troubleshoots problems to maintain quality standards and to keep binding line equipment in running condition

- request maintenance as required

Noted for accelerating production through leadership

Maintain equipment and ensure that production goals are met.

BorgWarner Automotive * Bellwood, IL* 3/1994 - 3/2004

Ross Line Operator -

Machine Set-up and changeover

Preventive Maintenance

Issue work orders

Inspection, packing, shipping

Determine material needs for new jobs set up and move raw material from receiving to production area, log required data, and cut

and measure samples of materials for thickness dimension.

Monitor computerized equipment controls screens, to check materials specifications in process and makes equipment adjustments as

needed.

Troubleshoot equipment malfunctions as indicated on control panel, clear jams, reset misfeeds and clear faults; replace equipment

defective components as feasible

EDUCATION: Lane Technical H.S, Chicago, IL

Excellent written and oral communication skills with problem solution abilities. Readily adaptable to change while working independently and

exceeding expectations. Ability to juggle multiple priorities and meet tight deadlines without compromising quality. Active member of RR

Donnelley’s Mentoring Program